Overview Of The Role
The EMEA Solution Engineering team is looking for a Solution Engineer focusing on Commerce Cloud. What brings us together is our passion to maximise our business impact through scalable initiatives and our deep solution knowledge, driving heightened levels of customer success.
As part of this team, you will play a crucial role in understanding our customers' needs and tailoring our Salesforce Commerce Cloud offerings to meet those needs effectively. You will act as a trusted advisor to our customers, solutions (SE) and sales teams alike.
When joining our team, you’ll be reimagining the future of solution selling in our high velocity and high growth segments. This is a unique opportunity to shape and define new areas of impact on our business. You will be met with a supportive environment that will allow you to grow and innovate.
Responsibilities
* Develop deep solution expertise in Commerce Cloud to become a thought leader and trusted advisor to SEs, sales teams and customers. Stay up-to-date with industry trends, product developments, and best practices related to commerce solutions and Salesforce Commerce Cloud.
* Build trusted relationships with stakeholders across ESMB sales, SE, sales programs, product and product marketing to support the go to market strategy for Commerce Cloud.
* Become a Solutions champion across the ESMB organisation to maximise our impact.
* Direct customer engagements (60% of time) – work on opportunities from discovery to demonstrations, provide technical expertise during the sales process, collaborate with SEs and AEs involved in those accounts.
* 1-many customer sessions (15% of time) – run webinars, masterclasses, campfires to drive solution awareness and ACV.
* 1-many internal education (10% of time) – enable AE and SE teams through enablement sessions and office hours.
* Assets creation (15% of time) – create assets such as Consensus videos, holodecks, demo environments for self-serve.
Required Qualifications & Skills
* Previous experience in a solution engineering, technical sales, or customer-facing role.
* Prior experience with Salesforce Commerce Cloud or similar commerce platform.
* Excellent communication and presentation skills with the ability to convey technical concepts to diverse audiences.
* Problem-solving, creative and adaptable mindset.
* Customer-centric mindset with the ability to empathize and understand customer needs.
* Ability to work collaboratively in a fast-paced and dynamic environment.
* Willingness to travel when required.
Preferred Qualifications & Skills
* Experience in e-commerce industries like Manufacturing, Retail, CPG, etc.
* Expertise in domains like commerce, web analytics, content management systems, inbound marketing, marketplaces, order management, product information management, etc.
* Affinity with HTML, CSS, API, JAVA is a plus.
* Experience orchestrating a sales cycle requiring involvement of multiple internal and external resources.
* Experience presenting and hosting webinars or public speaking.
* Video editing skills.
* Fluency in English is required; additional languages are a bonus.
Why should you join us?
Impact: Be a driving force in leading the e-commerce agenda for small and medium-sized businesses across EMEA.
Growth: Join a team that prioritises continuous learning opportunities and exposure to many different functions and leaders.
Collaborative Environment: Join a diverse team that values collaboration, innovation, and mutual support.
Customer-Centric Focus: Work directly with customers, building relationships and making a tangible difference in their success.
Innovation: Be at the forefront of emerging technologies and contribute to shaping the future of e-commerce.
Accommodations: If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
Posting Statement: Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. The policy explains equality and non-discrimination. Recruiting, hiring, and promotion decisions are fair and based on merit. This policy applies to all employees regardless of location.
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