Job Title:
Warehouse Operations Director
Key Responsibilities:
1. Oversee daily warehouse operations including warehousing, logistics and order fulfilment.
2. Maintain a safe efficient and compliant warehouse environment.
3. Develop and enforce Standard Operating Procedures (SOPs) for goods receiving storage picking packing and dispatch.
4. Ensure on-time accurate and cost-effective order delivery.
5. Manage inventory levels and locations to optimise stock management.
6. Monitor demand patterns to align inventory with sales forecasts.
7. Coordinate supplier deliveries 3PL operations returns and stock transfers.
8. Support the implementation of ERP systems to enhance operational efficiency.
9. Align workflows with operational processes to ensure seamless execution.
10. Enforce operational team compliance with documentation and system use.
11. Liaise with IT/system leads to address system-related issues.
12. Collaborate with Sales Finance and Customer Service teams to ensure operational readiness.
13. Proactively communicate stock availability order timelines and delivery status.
14. Represent warehouse operations in planning meetings and interdepartmental discussions.
15. Define and monitor key performance indicators (KPIs) such as order accuracy pick rate delivery timeliness inventory accuracy and cost per order.
16. Drive continuous improvement initiatives to optimise warehouse operations and reduce inefficiencies.
17. Embed a performance-driven culture across the warehouse team.
18. Explore emerging technologies including AI and automation to enhance warehouse operations.
19. Lead and support warehouse staff ensuring clear expectations and performance alignment.
20. Conduct regular team briefings and one-on-ones.
21. Recruit train and develop team members to support business growth.
22. Manage rostering workload planning and resource distribution.
23. Actively contribute to overall business strategy as part of the senior leadership team.
24. Translate business goals into operational execution plans.
25. Strong operational execution across logistics and order fulfilment.
26. High systems literacy particularly with ERP/inventory platforms.
27. Proven leadership and team management in a fast-paced environment.
28. Excellent cross-departmental communication and coordination.
29. Commercial awareness and understanding of cost efficiency and ROI.
30. Hands-on mentality with strong problem-solving abilities.
31. Commitment to continuous improvement and scalable growth.
32. Accountability and results orientation.
33. Minimum 5 years in operations logistics or supply chain preferably in wholesale or distribution.
34. Experience in team management and warehouse operations.
35. Demonstrated ability to optimise systems and operational workflows.
36. Solid financial understanding of cost centres and operational efficiency.
37. Bachelor's degree in Business Operations or Supply Chain preferred.
38. Familiarity with AI tools and automation is a distinct advantage.
39. Generous base salary plus performance-based bonus
40. Senior leadership role with high visibility and influence
41. High degree of autonomy and ownership
42. Accelerated career progression in a scaling business
43. A supportive values-driven work environment