Department:
Telesales
Employment Type:
Permanent
Location:
Dublin 18
Compensation:
€45,000 - €65,000 / year
Description
The Sales Training Manager is responsible for designing, delivering, and continuously improving sales capability across the organisation. The role will manage one other trainer and support both Phone Sales and Field Sales (door-to-door) teams. This role ensures sales teams have the skills, knowledge, and behaviours required to meet performance targets, adopt new ways of working, and deliver an excellent customer experience.
Key Responsibilities
* Work alongside Sales Leadership Team to identify training gaps through performance data and new enhancements.
* Create and update development plans and training materials (manuals, e-learning, presentations) on sales processes, methodologies and our products.
* Create and facilitate workshops, webinars, and coaching sessions for both new hires and existing employees.
* Oversee the full training cycle, manage budgets, resources, and external vendors.
* Measure training effectiveness using KPIs and data, making continuous improvements.
* Partner with internal training community to drive consistency in learning across the business and to ensure alignment of training with strategic goals.
* Provide ongoing coaching and mentorship to sales team members.
* Maintain clear training records, attendance logs, coaching reports, and progress documentation for review and audit purposes.
Skills, Knowledge and Expertise
* Proven high performance sales background with a minimum 5 years in a sales environment,
* Must hold a Training Accreditation or Qualification.
* Proficiency with Learning Management Systems (LMS) and e-learning tools.
* Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and comfortable using CRMs and internal data tools.
* Strong written and verbal communication skills. You explain concepts simply, concisely, and enthusiastically.
* Confident in leading group training and adapting your delivery style for different audiences and learning levels.
* Capable of managing training schedules, tracking results, and maintaining accurate records.
* A collaborative spirit with the ability to influence, support, and bring out the best in those around you.
Benefits
* Competitive salary and bonus structure
* Company Matching Private Pension Contribution Scheme with Zurich Life
* Health Insurance Group Scheme with Laya Healthcare
* Employee Assistance Program provided by TELUS Health
* Free Online GP Services via
* Excellent career progression opportunities in a growing company with strong market presence
* Fast-paced, friendly team environment
* Continuous training and development
* Annual leave that increases with service
* Exclusive PrepayPower and Yuno Energy Staff Tariff
* Modern offices with excellent facilities in Sandyford and flexible hybrid working options
* Active CSR, Wellness, and Social Committees plus great social events
* Refer-a-Friend Scheme
* TaxSaver Travel Tickets & Bike-to-Work Scheme.