Infrastructure Support ManagerRemote / Hybrid options available - EMEA travel requiredThe successful candidate will play a pivotal role in managing a fast-pacedShared Services IT Infrastructureoperation across EMEA. This is a highly visible position within the organization — one that requires both technical expertise and strong people leadership.You will directly oversee local support team leaders and their teams across multiple EMEA branch offices, ensuring consistent service excellence while driving best practices and process standardization across regions.The role involvesregular and sometimes significant travelwithin EMEA and offers the opportunity to make a tangible impact in shaping a future-proof Service Desk and Infrastructure landscape.Key ResponsibilitiesLead and develop regional IT support teams across multiple EMEA sites.Take ownership of:ITSM (ServiceNow) – process ownership and optimizationInfrastructure Monitoring Escalation (SolarWinds)Desktop/Software Deployment (SCCM)Client Patching Operations & local SecOpsEstablish and refine supporting processes to future-proof the EMEA Service Desk model.Ensure Service-Desk best practice and operational excellence across multiple cultures and geographies.Act as a bridge between business and technology – translating complex environments into clear, actionable solutions.Key Technical Skills & ExperienceProven experience in Service-Desk Standardization and Best PracticeServiceNow ITSM (preferred) or similar ITSM toolsSCCM (preferred) or comparable deployment platformsVendor/Procurement & Client ManagementClient Patch Management and basic SecOps understandingWindows 10/11 Client Support expertisePersonal AttributesExperienced in working within truly international teamsStrong soft skills and emotional intelligenceCalm under pressure; resilient in high-intensity situationsProactive, pragmatic, and solutions-orientedOutstanding communication skillsFlexible, adaptable, and drivenAbility to explain complex technical issues in clear, business-friendly termsInfrastructure Support Manager