Overview
Customer Service Analyst - North Dublin.
Our client is seeking an experienced Customer Service Analyst to join a growing team based in the North Dublin HQ. This will be a key front-office commercial role in the company and requires someone coming from a fast-paced environment. Working with a team of Production, Procurement and Engineering professionals, this is an excellent opportunity to grow and progress your career.
Responsibilities
* To host customer conference calls, emails, and meetings both off-site and on-site
* To manage the customer order books both in terms of the customer portal and the ERP system
* To manage the information flow between the customer and the internal department through appropriate/relevant media formats
* To process identified reports including on-time delivery, forecasting and sales vs forecast
* To report and monitor on key performance indicators for the Customer Service Department
* To manage the quotation process through receipt, distribution, submission and the feedback to the relevant departments
* To participate in the ECN process including liaising with customers on ECN’s
* To help manage the “Hub” system for customers including the processing of paperwork, stocking, replenishment and distribution
* Identify improvement areas with the Customer Service function and work to implement same
* Work within the team environment to ensure day-to-day functions and customer care is maintained and upheld
Qualifications
* Ideally a 3rd level degree in business or data-related or similar discipline
* Minimum 2 years' experience in a similar role required
* Ability to multi-task and juggle several responsibilities simultaneously
* Strong written and verbal communication skills
* High proficiency in Microsoft Office (particularly Excel)
* Good attention to detail and organisational skills
* Proficiency with common customer success and customer relationship management software, such as customer-specific portals & ERP systems
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