Are you looking for a challenging role where you can make a real impact on customer satisfaction?
We are seeking highly motivated and skilled Customer Experience Agents to join our team. As a key member of our contact centre, you will be responsible for handling high volumes of inbound and outbound calls from existing clients.
Main Responsibilities:
* Manage inbound and outbound client calls with accuracy and efficiency, maintaining focus on both customer satisfaction and performance targets
* Handle high call volumes with professionalism and care, reflecting FMI's commitment to quality
* Build and maintain strong client relationships by listening, understanding needs, and providing tailored solutions
* Engage in outbound calls to existing clients to provide updates, resolve queries, and identify opportunities for cross-selling and up-selling
We're looking for someone who is resilient, self-motivated, and target-driven, with strong communication and interpersonal skills. If you're passionate about delivering an outstanding customer experience, click apply now!