Overview
Due to continued success, my client based in the City Centre area, is looking to recruit a
Customer Support Executive
for an immediate start.
(Hybrid role)
The role in a nutshell
You will provide administrative support to their Brokers and Sales Team, as well as making regular, proactive contact with a panel of Brokers to ensure they have accurate and up-to-date information on all their cases.
This includes working alongside the administration of new business applications, servicing, and claims.
Main duties
Deliver excellent customer service when dealing with varied and complex enquiries from Brokers and policyholders.
Maintain and continuously improve the policies and procedures for the provision of service and administrations tasks.
Develop broker relationships by providing excellent service which promotes my client as the provider of choice for pension products.
Ensure all activities are carried out in accordance with Treating Customers fairly principles and the Consumer Protection Code.
Provide administrative support for and on behalf of the Sales Team.
Maintain records in accordance with policies and procedures.
Be able to plan and prioritise own workload to ensure deadlines are achieved.
Contributes and opines on the future development of their pension offering.
The ideal candidate will have the following
Experience in processing and handling queries on ALL pension products.
QFA Qualified or working towards it.
APA at a minimum.
Previous experience in a Customer Service role.
Ability to meet deadlines/ SLAs and manage priorities.
Excellent communication and administration skills.
Demonstrate problem solving skills.
This role includes the following benefits
Hybrid role (3 days in the office – 2 days working from home)
Annual Bonus
Life cover X8 Salary
14% Pension Contribution
Healthcare Insurance
28 Days Holidays
Note:
Due to the urgency of this vacancy, it is not possible for our client at this time to consider anyone without the appropriate work permits, visas or sponsorship's already in place.
Therefore, we are unable to consider candidates who do not have full authorisation to work in Ireland.
Applications submitted without the necessary visa in place will not be considered.
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