Job Overview
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We are seeking an experienced professional to join our team as a Cloud Alignment Engineer. In this role, you will play a key part in helping us deliver exceptional cloud solutions to our clients.
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Key Responsibilities
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1. Discover and mitigate business risk through regular assessments and objective standards.
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2. Perform alignment visits on a scheduled basis.
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3. Build and maintain technical relationships with clients.
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4. Complete assigned reactive tickets while on site.
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5. Train end-users on the service desk for non-proactive matters.
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6. Document technology configurations and LAN diagrams for easier troubleshooting.
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7. Perform helpdesk alignment assessments based on ticket type, customer, and endpoint trends.
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8. Administer and contribute to the running of the Cloud Radial platform, Security Awareness Training platform, and Network Detective platform.
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9. Onboard security services for new and existing clients.
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Requirements
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10. Communication Skills: Strong oral and written communication skills in English; ability to present information clearly.
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11. Problem Solving: Ability to identify problems timely, analyze information, develop alternative solutions, and resolve issues early.
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12. Business Ethics: Treat people with respect; keep commitments; inspire trust; work with integrity; uphold organizational values.
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13. Team Building: Balance team and individual responsibilities; work well in group problem-solving situations.
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14. Analytical Skills: Use experience and logical reasoning to solve problems effectively.
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15. Education: College degree (three-year college or technical school) preferred in IT or related technical field.
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Preferred Certifications
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16. AZ-900
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17. Network +
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18. SC-900
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19. MD-102
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Benefits
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20. 25 days leave plus public holidays
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21. One day birthday leave per year
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22. Company Pension Scheme (employer contribution 5%) with flexible salary sacrifice
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23. Employee Assistance Programme (EAP)
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24. Unlimited access to Pluralsight learning platform
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25. Opportunities for growth and international development
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About Us
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We are committed to cultivating an environment that promotes diversity, equality, inclusion, and belonging. We recognize the value of internal mobility and encourage opportunities for internal development and progression. Flexible working with a family-friendly focus is at the core of our company values.