About the Role You will be a part of high-performing teams and large-scale transformationalprogrammesfor clients, helping themleveragebest-in-class technologies to delight their customers and create meaningful relationships and interactions.
You should have demonstrable experience the following areas Front office operating model change for B2B or B2C organisations Identifyingclient growth opportunities and developing strategies to deliver Designing new customer facing propositions,offeringsand/or pricing strategies Introducing new ways of working to client organisations Customer centric process re-design Developing and tracking to a business case, measuring the value generated from improved customer experience and/or reduced cost-to-serve Translating strategic vision intoaroadmap for change Supporting delivery of digital transformation Leading andfacilitatingdesign workshops Working with a diverse set of cross-functional stakeholders Agile delivery