As a Guest Service Lobby Host, you will be essential in fostering a warm, inviting, and secure environment for our guests. Your outstanding customer service abilities and approachable personality will establish a welcoming atmosphere, allowing guests to feel appreciated and looked after from the instant they enter the hotel lobby. You will serve as the first point of contact for guests, guaranteeing that their initial experience with our hotel is both positive and unforgettable.
Key Responsibilities
* Extend a warm and friendly greeting to all guests upon their arrival. Provide a positive and professional first impression of the hotel.
* Monitor the lobby area to ensure the safety and security of guests and their belongings.
* Report any suspicious activities or incidents to the appropriate authorities.
* Perform check-in and check-out procedures efficiently, ensuring all guest preferences and special requests are noted and addressed.
* Support guests and other departments as needed, such as handling luggage, providing refreshments, helping in reception and clearing up restaurant area, etc.
* Ensure the lobby area is clean, organized, and presentable at all times.
* Resolve minor issues and escalate significant matters to the appropriate department.
* Respond promptly to emergencies or safety concerns, following established protocols.
* Provide information about hotel amenities, local attractions, and dining options.
* Manage guest inquiries, complaints, and special requests in a timely and effective manner, ensuring satisfaction.
* To comply with security and key procedures.
* To constantly liaise with colleagues to ensure all guest requests are attended to.
* To take part in and promote any special promotions.
* Coordinate with other departments, such as housekeeping and maintenance, to ensure seamless service delivery.
* Provide excellent customer service to guests at the bar, ensuring a friendly and welcoming atmosphere.
Previous hotel/ concierge experience is essential
Skills:
hotel Hospitality customer service concierge
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