Data centre dispatch soc supervisor

Job DescriptionThe Data Centre Dispatch SOC Supervisor (SS) is responsible for the efficient delivery of daily SOC operations, enhancing the overall service and customer experience by effectively managing a small team of security operators. The SS will be comfortable working in a fast-paced and collaborative culture, collaborating with colleagues, management, clients and other vendors to ensure accurate and timely delivery of services. The SS verifies compliance with policies and procedures, tracks audit readiness and provides direction to all SOC personnel, ensuring client requirements are met or exceeded. The SS will foster a strong relationship between the client and Securitas by embodying the core Securitas values of Integrity, Vigilance and Helpfulness.QualificationsCompetencies: To be demonstrated through experience and/or training. Structured as per the Securitas Leadership Framework:Driving PerformanceTakes ownershipExpects excellenceDelivers sustainable resultsBuilds high performing teamsDeveloping Yourself & OthersIs respectfulIs empoweringLeads by exampleGives and asks for feedbackMaking Our Strategy HappenDrives innovationSeeks opportunitiesFosters collaborationValues different perspectivesEssential:Must have the legal right to work in the country.Must be willing to participate in the company’s pre-employment screening process, including drug screen and background investigation.Must hold a valid PSA security licence.Must have a reliable means of transportation (public or private).Previous experience in leading a team.High level of interpersonal skills.Very good command of English language, both spoken and written.Very good understanding of GDPR roles and responsibilities.High school or higher form of education graduate. Educational exceptions may be considered based on professional experience.Robust IT skills.Ability to maintain professional composure when dealing with unusual and stressful circumstances.Excellent customer service and service delivery orientation.Able to easily and effectively interact at various social levels and across diverse cultures.The above statements are intended to describe the general nature of this job. They should not be construed as an exhaustive list of all responsibilities, requirements, skills, and standards required to perform essential job functions.Desirable:5 years’ experience in the security industry3 years’ experience of documented supervisory experience in one or more of security operations, service planning, service development or related operational fieldsAction orientated with a passion for getting things done quickly with efficiency and accuracyAdditional InformationAt Securitas, we believe in rewarding our people for their hard work. We offer a range of great benefits designed to support our people and their families. These comprehensive benefits include discounted health care scheme, company pension, bike to work scheme, access to hundreds of discounts from well-known brands and retailers, access to hundreds of high-quality online education courses from some of the world’s leading learning institutions, ways to save for the future, and other resources to improve health and well-being.Benefits:Substantial Maternity Leave top up paymentFull-time 36 hours a week contract of employment with the ability to work up to 48 hours per week24 hour EAP (Employee Assistance Programme) free confidential counselling and advice supporting our employees in a number of areas.Employer Contribution Pension Scheme from the day you join the CompanyProgression, training and development opportunitiesChristmas Savings SchemeDiscounted Private Healthcare Scheme (Cash back on everyday medical costs, such as dental check-ups, optical, GP and Emergency Department visits.)Internal recognition schemesBicycle to work scheme from the day you join the Company (Save up to 52% on a bike and accessories)Employee Refer a friend incentivesLife Assurance equal to one year’s basic pay as per Employment Regulation Order (ERO)Overtime as per the EROSick Pay Scheme as per EROSIPTU Representation RightsSecuritas is an equal opportunities EmployerPSA Licence Number : 00352
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