Responsibilities
Your Role
1. design and deliver research activities to explore opportunities, in aplex B2B environment
2. develop service blueprints and user journey maps to surface and define transformation opportunities
3. develop the centralized Research Hub as an enterprise asset, across divisions and disciplines
4. collaborate with stakeholders to absorb and shape Citco's enterprise UX strategy, including Product Management, CX, engineering and Marketing
5. advocate for usability, design and innovation within the organization
6. mentor and guide Designers and other participants in research practice
Qualifications
About You
7. you are passionate about the potential for impact of Design practice, dynamic, and results-oriented
8. experienced in user research and design research methodology, with a thorough understanding of qualitative and quantitative research concepts, including usability testing
9. practiced in the synthesis of research, and the impactful presentation of findings
10. portfolio of previous work must be presented including research methodology development
11. Bachelor's degree in Design, HCI, Cognitive Psychology, or equivalent related education
12. Experience
13. 5+ years of experience in a UX Research role
14. experience with usability testing frameworks, tools, and metrics frameworks
15. experience in usage of design systems to drive coherent design practices
16. beneficial: co-creation facilitation, financial systems experience
Our Benefits
Your well-being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.
We recognize diversity as a source of organizational pride and strength. We have made it a priority to reflect our nation's evolving diversity in the people we hire, and the culture we create in our organization.
Citco wees and encourages applications from people with disabilities. Amodations are available upon request for candidates taking part in all aspects of the selection. Job ID 300001274424351