Full-time Clerical Officer - Radiology - UPMC Sports Surgery Clinic Dublin Location: UPMC Sports Surgery Clinic, Santry, Dublin 9 Job type: Full-time Contract of Employment Overview of role: The UPMC Sports Surgery Clinic Radiology Department providesa range of Diagnostic services which include MRI, X-ray, CT and Ultrasound.
Primary Duties and Responsibilities: Welcomes patients and their families professionally and delivers excellence in the administration of the patient episode.
To ensure the seamless administration of the patient episode from referral to scheduling/handover to clinical colleagues.
Ensures that the patient is properly identified and that all records match, and are verified as correct by the patient.
Ensures all paperwork including insurance documentation is accurate, signed and in order prior to patient leaving Radiology Reception Ensures that all payments are deducted as necessary.
Rotates between reception and call centre as required.
Schedules patients as per requests.
Seeks clinical advice as patient's insurance details.
Answers the telephone professionally and according to policy.
Supports the retention of staff by contributing to the creation of a healthy work environment that supports colleagues, patients, families and visitors with dignity and respect at all times.
Demonstrates behaviours consistent with the clinic values, policies and procedures and forges good working relationships with administrative and clinical colleagues.
Ensures a quality service for patients and families by being flexible with assignments and in providing staff coverage.
Maintains patient confidentiality at all times and is discrete in all dealings with patients and their families.
Communicates effectively and efficiently with patients, families and colleagues.
Addresses patient/family concerns/complaints immediately and seeks assistance as necessary.
Contributes to team meetings and offers solutions to problems as they arise.
Embraces change and participates in the implementation of new processes and procedures that will enhance departmental efficiency and effectiveness.
Abides by the clinic mission and values at all times and always acts as an ambassador for the clinic.
Follows all clinic policies and procedures.
Qualifications & Experience: Education andExperience: Educated to Leaving Certificate Level or equivalent Person Specification: Accurate data entry and keyboard skills Self-directed and an ability to work independently Diplomatic and tactful with the ability to build and maintain relationships A team player with an open and flexible attitude Excellent communication skills - written and verbal Proficient in the use of Microsoft Office suite Open to change and able to adapt to an ever changing work environment Be of good character Fluency in written and spoken English EqualOpportunity Statement and Benefits UPMC is an equal opportunity celebrate diversity and are committed to creating an inclusive environmentfor all employees.
At UPMC we provide a total rewards programthat is not only market competitive, but fair and provides growth opportunitiesfor all our colleagues.
Compensation - Competitive pay for the work employees do - base pay, performance related pay and premium pay where applicable.
Performance and Recognition - Rewards for performance that supports the goals and mission ofUPMC through our annual ACES programme.
Developmentand Career Opportunities - Opportunities for each employee to reachtheir career goals through continued learning and/or advancement.
AboutUPMC UPMC is a renowned multinational academic medicalcentre committed to delivering people-focused care that's close to in Pittsburgh and affiliated with the University of PittsburghSchools of the Health Sciences, UPMC shapes the future of health throughclinical and technological innovation, research and expands its expertise globally, bringing world-class care acrosscontinents through its UPMC International division - an owned and operatednetwork of hospitals and ambulatory care centres in Italy, Ireland andCroatia.
UPMC International brings new access to the signature specialtyservices of UPMC Hillman Cancer Centre, UPMC Sports Medicine and others tomore people in more places around the world.
In Ireland UPMC has provided high-quality healthcare in the South East since****.
UPMC's operations in Ireland now include UPMC Whitfield Hospital inWaterford, UPMC Sports Surgery Clinic in Dublin, UPMC Kildare Hospital inClane, and UPMC Aut Even Hospital in Kilkenny.
Outpatient care is available atthe UPMC Carlow Outreach Centre, UPMC Hillman Cancer Centre radiotherapylocations in Waterford and Cork, UPMC The 4th Practice in Mallow, and acrossUPMC Sports Medicine Clinics in Dublin, Waterford, Limerick, Tipperary, Cork, andMayo.
UPMC has also established a nationwide Concussion Network.
UPMC'sGlobal Technology Operation Centre is based in Kilkenny.
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