Company Overview
EZ Living Furniture, founded in Galway in 1998, is a family-run Irish retailer operating nationwide with a full online shopping platform offering delivery throughout Ireland. We are the largest independent furniture retailer in Ireland, employing nearly 400 people.
Position: Customer Facing Sales Agent
We are seeking an experienced sales agent who excels in customer service, driving sales, and providing an exceptional customer experience.
Responsibilities
1. Provide high-quality telephone service to customers at first contact, effectively handling requests, queries, and processing issues/orders to a satisfactory resolution.
2. Engage with prospective and existing customers via live chat, email, and telephone to deliver exceptional service and identify new sales opportunities.
3. Convert potential enquiries into confirmed sales by upselling, cross-selling, and promoting offers.
4. Follow up with interested leads who did not complete purchases through various channels.
5. Collect and report customer feedback to improve products and services.
6. Identify and escalate priority issues, providing necessary follow-up support.
7. Process repair requests, service issues, and after-sales follow-up, liaising with customers and stores accordingly.
8. Support team collaboration across all aspects of the role.
Why Join Us
We encourage you to learn more about us on Glassdoor.
Benefits
* Discount card for goods and services across Ireland
* Taxsaver transport card
* Dynamic, fast-paced, and energetic work environment
* Opportunities for internal development and promotion
* Generous staff discounts
* Pension scheme
* Bonus scheme
* Educational support program
* Discounted healthcare plans
* Employee Assistance Programme
* Wellbeing initiatives like Bike to Work
* Career development opportunities
* Ongoing professional training resources
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