About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies – from the world’s largest enterprises to the most ambitious startups – use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the Team
The Renewals Team focuses on facilitating contract renewals at Stripe. We partner with sales on the administrative and analytical aspects of a renewal, including identifying upcoming renewals, determining historical consumption and pricing, positioning value, surfacing upsell/cross‑sell opportunities and helping close deals.
What you’ll do
The Renewals Specialist will partner with AEs, sales management, Customer Success and internal partners to retain and expand user revenue. The successful candidate will work with their sales team to produce and present compelling customer proposals, ensuring that large contracts are renewed on‑time and quoted accurately. We are looking for a self‑starter who has demonstrated success dealing with ambiguity, operating in a fast‑growing environment, and solving problems with limited oversight. The ideal candidate will demonstrate that they can partner closely with cross‑functional teams, deliver tasks, project‑manage complex initiatives and make data‑driven decisions. Our ideal candidates have experience crafting and structuring deals and building scalable processes.
Responsibilities
Proactively manage Renewal pipelines and activity / engagement milestones
Research user purchase and renewal history and make recommendations based on prior activity
Manage KPIs relating to Renewal coverage scope by segment / region
Gather requirements from Sales and User account signals for renewal, expansion and upsell opportunities
Assist with complex quote creation to allow Sales to focus on upsell
Help develop and execute Stripe’s Renewals Desk strategy, in alignment with Stripe’s Sales business strategy
Identify and optimise repeatable and scalable processes, looking to automate, re‑tool, process improve and vendorise as appropriate
Help cultivate a team culture that includes high ownership, customer‑first focus, fast‑paced, high integrity, and an optimistic and positive environment
Report out on a regular weekly, monthly, and quarterly cadence to key stakeholders, with a strong analytical approach and crisp communication style
Who you are
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum Requirements
3+ years of experience in Renewals, Account Management, or Customer Success ideally in a tech environment
Proven track record in successfully owning and delivering manual and automated processes
Strong leadership experience, including cultivating high‑performance, positive team culture and developing close, cross‑functional partnerships
Sound business judgment, strong analytical skills, and a proven track record of taking ownership, leading data‑driven analyses, and influencing results
Experience working within a high‑growth, technology company with the ability to operate successfully in a lean, fast‑paced organisation
Highly organised, multi‑tasking skills, taking ownership and being efficient in ambiguous situations
Preferred Qualifications
Lean Six Sigma certification, or proven experience employing the methodology
Experience working in the financial services/payments industry
In‑Office Expectations
Office‑assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in our Bucharest, Romania site have an 80% in‑office expectation, and those in Stripe Delivery Center roles in Mexico City, Mexico and Bengaluru, India work 100% from the office. Also, some teams have greater in‑office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in‑person collaboration and learning from each other, while supporting flexibility when possible.
Pay and Benefits
The annual salary range for this role in the primary location is €121,300 – €181,900. This range may change if you are hired in another location. For sales roles, the range provided is the role’s On Target Earnings (“OTE”) range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and specific location. Applicants interested in this role and who are not located in the primary location may request the annual salary range for their location during the interview process. Specific benefits and details about what compensation is included in the salary range listed above will vary depending on the applicant’s location and can be discussed in more detail during the interview process. Benefits/additional compensation for this role may include: equity, company bonus or sales commissions/bonuses; retirement plans; health benefits; and wellness stipends.
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