As a seasoned hospitality expert, we are seeking an accomplished Front Office Manager to lead our front-of-house team in delivering exceptional service and exceeding guest expectations.
The ideal candidate will possess strong leadership skills, with a proven track record of managing front office operations, driving service excellence, and fostering a culture of teamwork and accountability.
* Lead the front office team, including reception, concierge, and night audit, to ensure seamless guest experiences.
* Develop and implement SOPs to maintain consistent service delivery and operational efficiency.
* Collaborate with revenue and sales teams to maximize guest spend and drive upselling initiatives.
* Monitor and report on key performance indicators, including guest satisfaction, team productivity, and upselling performance.
The successful candidate will be a commercially aware professional with a solid understanding of revenue generation through guest service. They will also possess excellent communication and interpersonal skills, as well as the ability to thrive in a fast-paced environment.
Requirements:
* Minimum 2 years' experience as a Front Office Manager in a busy 4-star or higher hotel.
* Strong leadership skills with a hands-on, people-first approach.
* Proven experience in team development, SOP implementation, and operational improvement.
* Commercially aware with a solid understanding of revenue generation through guest service.
Career Development Opportunities:
* Competitive salary and performance-based bonus.
* Career progression opportunities within a respected hotel group.
* Supportive working environment with a focus on team development.
* Staff benefits including wellness initiatives and discounts.