Villa Rose Hotel is dedicated to delivering exceptional dining experiences with outstanding service. We pride ourselves on creating a welcoming environment for our guests and fostering growth and development for our team.
Role Overview:
We are seeking a motivated and experienced Food & Beverage Supervisor to oversee daily operations of our food and beverage outlets. You will support the management team in ensuring smooth service, high guest satisfaction, and effective team performance.
About The Role
Key Responsibilities:
* Supervise and support food & beverage team members during service.
* Ensure consistent delivery of exceptional customer service.
* Assist in staff training, scheduling, and performance management.
* Maintain high standards of cleanliness, presentation, and compliance with health & safety regulations.
* Handle guest inquiries, feedback, and complaints professionally.
* Monitor stock, assist with stock control, and support ordering processes.
* Work closely with management to improve service efficiency and revenue performance.
Requirements:
* Previous experience in a supervisory role within hospitality or food & beverage operations beneficial but not essential
* Strong leadership and communication skills.
* Excellent customer service and problem-solving abilities.
* Knowledge of food safety and hygiene standards.
* Ability to work flexible hours, including evenings, weekends, and holidays.
* A passion for hospitality and a commitment to excellence.
What We Offer:
* Competitive salary and benefits package.
* Opportunities for career growth and development.
* A supportive and dynamic work environment.
* Staff discounts on food, beverage, and accommodations across our Hospitality Group.
Required Criteria
* Strong organizational and leadership skills
* Excellent customer service and problem-solving abilities.
* Knowledge of food safety and hygiene standards.
* Ability to work flexible hours, including evenings, weekends, and holidays.
* A passion for hospitality and a commitment to excellence.
Skills Needed
Food Service Skills, Exceptional Customer Service Skills
About The Company
The Gallen Hospitality group is comprised of three 4-star, family-run hotels located in Ballybofey and Gweedore, Co Donegal.Owned by the Gallen family, the Villa Rose Hotel was established in the year 2000 and is comprised of 57 bedrooms, state of the art spa facility and has been consistently named Ireland's top hotels in the Tripadvisor Traveller's choice awards.In 2016, the Gallen family added Jackson's Hotel to their offering. With 135 bedrooms, a leisure centre and extensive conference & banqueting facilities the hotel is one of the largest in the region.In 2021, the family acquired An Chúirt Hotel in Gweedores 66 bedrooms & a health club. An Chúirt is nestled in the beautiful Donegal countryside with the iconic Errigal Mountain as it's backdrop.
Company Culture
At Gallen Hospitality our culture centers around our people and we focus on their well-being, safety and equality. With over 300 employees, we are a principal hospitality employer in the County. When we take care of our staff, our staff take care of our guests. WELL-BEING We believe the role we can play in our employees well-being is one of the most important responsibilities we have as employers. EQUALITY We operate an Equal Opportunities Policy. We are proud of how often employees are promoted within the Group.
Company Benefits
We pride ourselves on creating a positive working environment for all our employees, with employee wellbeing, autonomy and supportive management at the core of everything we do.
Vacation, Paid time off, Flexible schedule, Employee development programs, Tuition reimbursement, Employee discounts, Free parking, Cycle to work, Competitive salary, Preferential room rates, Discount on meals purchased, Discount on spa treatments or products, Free meals during shifts, Free parking or Discounted parking, Employee of the Month, Annual performance review, On the job learning, Progression opportunities
Salary
Not disclosed