Customer Service Representative
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We are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients via phone and other communication channels.
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Main Responsibilities:
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* Manage inbound and outbound phone calls in an efficient and timely manner
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* Collate information from customers via these telephone calls
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* Receiving inbound calls from customers through a virtual call centre, answering various questions
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* Ensure that all customer records are kept up to date in accordance with the relevant CCMA/CPC regulations we adhere to
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* Drive sales to achieve targets
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* Identify, convert, or refer new sales opportunities to meet customer requirements for both Regulated and Non-Regulated products, including cross-selling of relevant products
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Requirements:
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* Minimum 9 months experience in a customer facing role
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* Excellent communication (spoken & written English) and interpersonal skills
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* Eager to learn and grow with our organisation
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* Must be eligible to work in the Republic of Ireland and must be able to pass all background checks
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Interview Process:
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* 1 Virtual interview with the Customer Operations team
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* Online Tech and English language assessment
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Benefits:
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* Career Development
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* Extensive training and access to Wellness Programme
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* Employee Engagement Initiatives & Committees
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* Employee Assistance Program (EAP)
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* Hive Medical Cash Plan
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* PRSA and Bike-to-Work Scheme
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* Tax Saver Tickets
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* Part of a great, friendly and diverse team
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Join us in providing best-in-class support to our customers and take your career to the next level.
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