Overview
Join to apply for the Technical Lead - Integrations role at EdgeTier. EdgeTier empowers customer care teams by combining AI, automation, and human expertise to deliver exceptional customer service and insights at scale. We’re on a mission to embed AI into every interaction, helping high-volume B2C brands optimise touchpoints across customer journeys.
This is an incredible opportunity to lead a team of developers focused on Python integrations into customer support platforms, while contributing to design and implementation of new features within our platform.
You will be doing
* Work with the Implementations and Sales Engineering teams to build new integrations for onboarding and existing clients.
* Meet with clients to discuss requirements for integrations, feature requests, and resolve configuration and support issues during the integration setup.
* Maintain strong communication with internal and external stakeholders on expected delivery dates.
* Improve system architecture for scale.
* Facilitate sprints—run sprint start/end meetings, retrospectives, standups, and planning meetings.
* Manage team workload and prioritisation, and remove blockers that arise.
* Review pull requests and help unblock the team when issues arise.
* Write code when needed.
* Ensure the Support function is correctly staffed to handle client issues and bugs.
Job Content Breakdown
* Writing code: 30%
* Reviewing pull requests: 20%
* Internal meetings (removing blockers, helping team members test/deploy): 15%
* Planning and architecting new features: 15%
* Admin/project management: 10%
* Meeting/mentoring/hiring team members: 5%
About you
* Have previously worked in one or more Engineering Manager or Tech Lead roles for 3+ years
* Experience working with and meeting clients
* 8+ years working in software development
* 5+ years of professional Python experience
Nice-to-Have
* Strong database knowledge (Postgres preferable)
* Experience building integrations
The interview process
* Call with our Talent Acquisition Team (15-20 mins)
* Video call with the Hiring Manager & People Team Member to discuss experience and skills from technical and people-management perspectives (30-45 mins)
* Take-home assessment (to complete in your own time)
* Final interview — walkthrough of your task and live changes on the call (80-120 mins)
* Decision
EdgeTier Company Values
* Be Accountable — Take ownership of your work and act with integrity; learn and grow as a team whether you win or lose.
* Deliver Value to Customers — Focus on delivering real value; solving problems and making things easier for customers is at the core of our work.
* Keep Growing — Always learning and improving, pushing beyond comfort to grow and enhance our products and skills.
* Have Craic & Be Sound — Enjoying what we do while respecting others and creating a welcoming work environment.
Why you should join us
* Be part of an Irish company innovating in the customer service industry
* We’ve won awards and are recognised for growth; compensation includes generous share options and a bonus structure
* Keep Growing budget of €2,000 annually for professional development
* 23 days of annual leave plus company shutdown days, a fully paid sabbatical after 4 years, and increasing leave with tenure
* Health insurance, bike-to-work scheme, and a company-matched pension plan (for Ireland-based employees)
* Regular company events and off-sites
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