Trade Counter Sales Professional
We are seeking a motivated and customer-focused Trade Counter Sales Professional to join our team. This is an excellent opportunity to become part of a dynamic business with a strong company culture, long-standing employees, and a reputation for quality service.
As the key point of contact for all walk-in customers at the trade counter, you will be responsible for providing product advice, processing orders, and ensuring an excellent customer experience every time. Your duties will include:
* Acting as the main point of contact for all customer collections and walk-ins at the trade counter.
* Delivering excellent customer service in person, by phone, and via email handling enquiries, payments, and resolving issues.
* Processing sales orders, dispatch notes, invoices, and related documentation using internal systems.
* Maintaining accurate daily reports and managing admin tasks such as POD folders and order tracking.
* Supporting customer accounts by coordinating with Sales and Business Development teams.
* Running monthly trade counter promotions to drive sales and customer engagement.
* Assisting with hire sales and returns, stock returns, and liaising with the purchasing team to manage inventory levels.
* Building relationships with local contractors and walk-in customers to grow the customer base.
* Attending training sessions to stay informed on products and services.
* Working closely with the wider depot and head office teams to ensure smooth operations.
Key qualifications and skills required for this role include:
* 1+ years of experience in an administrative role.
* Trade counter or building materials experience is advantageous.
* Strong communication and interpersonal skills.
* Comfortable using MS Outlook, Word, and Excel.
* Organised, detail-oriented, and proactive in handling tasks.
* Friendly, personable, and eager to contribute to a close-knit, high-performing team.
This is a permanent, full-time position working Monday-Friday, 8am-5pm (4:30pm finish on Fridays). You will be based in Cork City. If you have the relevant experience and skills, we would love to hear from you.