Service Now Engineer - €600 Per Day Irish Government Organisation based near Dublin City centre requires an experienced Service Now Engineer to implement a service of Service Now ITSM enhancements and integrations.
The Service Now Engineer will be responsible for delivering a robust, scalable, and efficient Service Now platform tailored to tailored to the organisations specific operational needs.
In doing so, they will work closely with internal stakeholders, external partners, and technical teams to ensure an efficient deployment and adoption of all new Service Now offerings.
The ideal candidate will have prior experience with Service Now implementation and platform updates.
They should also have and strong understanding of Service Now capabilities, modules, and functionalities and familiarity with ITIL V3/V4 along with a solid background in IT Service Management.
This is a hybrid role, with the Service Now engineer required onsite on a 2 and occasionally 3 days per week basis at the organisation's headquarters near Dublin City Centre.
While initially offered on a 6 month contract basis, there is considerable scope for the role to be extended well beyond this timeframe.
Key Areas of Responsibility: Understand business needs: Analyse and define priorities within both business and technical contexts.
Create detailed functional and technical specifications and maintain comprehensive documentation for all configured processes.
Communicate effectively: Regularly update stakeholders on request statuses and timelines.
Collaborate with project teams to design appropriate process solutions, develop project schedules, reports, and documentation.
Lead the end-to-end implementation of Service Now modules (ITSM, ITOM, CMDB, CSDM etc.)Collaborate with business units to gather requirements and translate them into technical solutions.
Configure and customise Service Now applications and workflows.
Provide expert guidance on Service Now best practices, architecture, and integration strategies.
Conduct workshops, training sessions, and documentation for internal teams.
Ensure alignment with the Organisation's security, compliance, and infrastructure standards.
Troubleshoot and resolve issues during implementation and post-deployment.
Support change management and user adoption initiatives.
Manage platform upgrade efforts, including rigorous testing.
Train other IT Service Delivery team members to serve as backups.
Define and implement a continuous improvement lifecycle to ensure processes and record producers are regularly reviewed and optimized.
Manage and communicate Service Now release schedules.
Create and maintain detailed issue logs.
Develop use cases, process diagrams, and requirements documentation.
Perform gap analyses and recommend improvements to existing processes.
Learn and apply best practices for Service Now development, security, and performance optimization.
Provide support and troubleshooting for Service Now-related issues.
Share knowledge within and outside your team through presentations, coaching sessions, and other practices.
Key Competencies: Strategic mindset with excellent problem-solving skills.
Strong communicator with effective stakeholder management.
Ability to lead Tech Support team and mentor across disciplines.
Skilled in translating architecture into actionable implementation.
Key Skills & Requirements: Bachelor's degree in computer science or equivalent work experience.8+ years of IT experience, including 5+ years of hands-on experience with Service Now platform implementations.
Strong understanding of Service Now platform capabilities, modules, and functionalities, including ITSM, ITOM, CMDB, CSDM etc.
Proven track record in delivering complex Service Now projects in enterprise environments.
Extensive knowledge of ITSM processes, such as Incident and Problem Management, Change Management, Configuration Management, and Request Management.
Exceptional analytical and problem-solving skills with a proven ability to tackle complex issues.
Experience with scripting (Java Script), integrations (REST/SOAP APIs), and Service Now Studio Is desirable but not mandatory.
Outstanding communication and interpersonal skills, enabling effective collaboration and stakeholder engagement.
Service Now certifications (e.g., Certified System Administrator, Implementation Specialist) are highly desirable.
A robust understanding of ITIL principles and practices is essential, such as ITIL V4 High Velocity, Create, Deliver & Support, or ITIL V3 Service Transition or Service Operation equivalents.
IMPORTANTOur client cannot provide any kind of Visa or Work Permit sponsorship at present, so all applicants must already have an automatic right to work in Ireland (By Holding EU/EEA Citizenship) or hold a Stamp 1 G or Stamp 4 Visa.
To Apply: For more information on this role,please contact Níall on or 5327or send current CV along with brief cover letter through this site