We’re seeking an experienced ServiceNow Architect to lead the design, architecture, and continuous improvement of the ServiceNow platform across core ITSM and related modules. This role is ideal for a hands‑on technical leader who can drive platform strategy, ensure best practices, and deliver scalable enterprise solutions.Key ResponsibilitiesDefine and maintain the overall architecture and roadmap for the ServiceNow platform.Lead the design and implementation of ITSM modules (Incident, Problem, Change, Request, CMDB).Architect and deliver reporting and analytics frameworks using Performance Analytics, Reporting, and Dashboards.Collaborate with stakeholders to gather requirements and translate them into scalable, effective ServiceNow solutions.Ensure adherence to governance, security, and performance standards.Design and manage integrations with external systems (e.g., monitoring, HR, finance, and other enterprise tools).Provide technical leadership and mentorship to ServiceNow developers and administrators.Conduct regular architectural reviews to align with enterprise IT strategies.Stay up to date with new ServiceNow releases and features, recommending adoption strategies.Skills & Experience RequiredProven experience as a ServiceNow Architect within enterprise environments.Strong expertise in ITSM processes and core ServiceNow modules.In‑depth knowledge of ServiceNow architecture, platform capabilities, and limitations.Experience with Performance Analytics, Scheduled Reports, and Dashboards.Proficiency in JavaScript, Glide scripting, Flow Designer, and IntegrationHub.Strong understanding of CMDB design, data models, and service mapping.Excellent communication and stakeholder management skills.ServiceNow Certified System Administrator and Certified Application Developer preferred.ServiceNow Certified Technical Architect certification highly desirable.Contract Type: PermanentLocation: Dublin / HybridSalary: Competitive, based on experience
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