Join us, be part of more.
We're so much more than an energy company.
We're a family of brands revolutionising how we power the planet.
We're energisers – one team of 21,000 colleagues energising a greener, fairer future by creating an energy system that doesn't rely on fossil fuels, while igniting positive change in our communities.
Here you can find more purpose, passion, and potential.
That's why working here is #MoreThanACareer.
We are Bord Gáis Energy, the pride of Ireland.
For almost 40 years we have powered the nation's homes and businesses, and now we are expanding beyond gas and electric to play a central role in Ireland's energy transition, strengthening energy security and preparing customers for a net-zero future.
Role Overview
The Director of Operations is a business-critical role on the Bord Gáis Energy Executive Team, reporting directly to the COO of Centrica Home.
This 6-month fixed-term contract (FTC) will operate in Dublin (and London) and will build and maintain a highly efficient, single operations function to support customer operations, field services, and business support across all BGE sales and service operations.
Key Accountabilities
Define the Bord Gáis Energy Operations business plan, operational targets & strategies to meet broader business objectives.
Turn agreed strategic and customer priorities into detailed operational plans.
Evaluate and improve existing operational processes to optimise productivity and achieve commercial plans.
Drive performance metrics and standards across customer delivery and fulfilment.
Monitor day-to-day operations to ensure timely, accurate processing and consistent service from third-party partners.
Lead the growth of our Services & Solutions strategy, including labour & net-zero skilling.
Manage the Service & Solutions portfolio to grow gross margin and position BGE as Ireland's leading supplier for greener, fairer solutions.
Ensure timely and efficient delivery of field service operations, meeting customer expectations.
Refine operating models and capability resourcing to support diverse customer expectations (home energy upgrades, retrofitting).
Analyse field service performance metrics for continuous improvement.
Collaborate cross-functionally on procurement, EHS, and supply-chain optimisation.
Stay current with industry trends and incorporate them into field service strategies.
Manage risk to achieve business objectives within board-approved risk appetite.
Ensure compliance with regulatory obligations, data quality, and GDPR standards.
Deliver on Energy efficiency obligations, reporting to MD and SEAI.
Develop and manage a business change portfolio to achieve integrated customer strategy.
Lead business change initiatives with peers, ensuring timely, on-budget delivery.
Build a culture of empowerment, accountability, and continuous improvement.
Manage customer contact supplier relationships, forming strong partnerships for operational strategy.
Upsell services and solutions via contact-centre partnerships.
Ensure quality management systems are in place for safety and operational performance across direct and contract partners.
Required Skills and Experience
Leadership
– demonstrable experience delivering operational plans, prioritising, delegating, and senior leadership experience.
Team building
– interest in developing management teams to achieve high performance and an engaged culture.
Management
– excellent operational management capabilities, building trusted relationships, and collaborating across boundaries.
Skills
– knowledge of finance, people management, attention to detail, and best practices in organisational policies and reporting.
About You
Relevant third-level qualificationli>
Strong operational excellence mindset and commitment to quality.
Customer obsessed with a focus on execution.
Strategic and pragmatic thinker comfortable with taking risks.
Team player who fosters autonomy in teams.
Promotes a trial-and-error environment where innovation is encouraged.
Enables agility throughout the organisation.
Prioritises decisions that solve customer problems and improve the experience.
Creates a compelling customer-centric vision and gains commitment to change.
Implements new ways of working that meet customer needs and promote customer centricity.
Builds diverse capability across the organisation and recognises customer-centric behaviours.
Passionate about leading change and building an operating model to fulfil strategic ambitions.
Ideally you will be based in Dublin; however, we welcome applications from candidates in the UK who can travel frequently to and from our Dublin offices.
Why Apply?
We're not a perfect place – but we're a people place.
Our priority is supporting all the different realities our people face.
Life is about so much more than work, and we have designed our total rewards to give you flexibility when you need it, ensuring you and your family are supported financially, physically, and emotionally.
Discover why we're a great place to work and what being part of more means for you:
Help us, help you – we welcome any information you share through our recruitment process to better understand you and shape your journey.
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