Job description
EUROSPAR Prendergast Group based in Dublin City Centre require a full time experienced Deli Supervisor to join their amazing team.
Main purpose of position:
To ensure the fresh foods department is profitable, operates efficiently, effectively, and hygienically to ensure safe food commensurate with the highest standards of service and products.
Supervisory Operational Responsibilities
* Ensure standards are consistently implemented in terms of housekeeping, merchandising, presentation and service to ensure safe food practices and eliminate cross contamination
* Monitor and control all fresh food department budgets & overheads
* Manage product range and quality in store, to develop and deliver agreed sales, margins & profitability across the fresh food departments
* Manage new fresh food projects and the maintenance and development of existing concepts and promotions
* Participate in Fresh Food Department review meetings and ensure that all action points are carried out
* Manage the marketing and P.O.S material of menus, offers and product range
* Plan and adapt to market trends and seasonality demands as they arise and implement within the department
* Ensure merchandising and product presentation is of the highest standard at all times
* Successfully achieve symbol group award through the store standards programme
Customer Care
* Ensuring consistent standards of excellence in customer service are provided at all times
* Ensure all customer service initiatives are in place & that all complaints are dealt with in accordance with the BWG protocol as per the BWG Food Safety Manual
* Implement the learning's from every customer complaint to prevent recurrences and as a training tool for continuous improvement
Food Safety
* Successfully manage the role as Food Safety Leader for the store
* Ensure an effective, up to date Food Safety Management System is in place and is compliant in meeting all HACCP regulatory requirements
* Ensure policies and procedures pertaining to fresh food departments are fully understood, implemented and managed using the BWG Food
Stock Management
* Ensure effective stock control & rotation systems are in place so that quality and freshness of products are of the highest standards
* Identify areas of stock leakage and ensure effective systems are in place to minimise stock loss through wastage, damages, out of date stock etc.
* Utilise stock effectively and efficiently to minimise and control fresh food waste, where waste occurs stock to be accurately recorded and discarded appropriately
* Ensure stocktakes are completed on an agreed schedule and that the correct stocktaking procedures are implemented in order to obtain an accurate and consistent departmental margin
Employee Relations & Management
* Achieve department success through fostering strong relationships with the fresh department staff through positive communication, engagement and delegation
* Ensure all appropriate training is completed by team members and where applicable refresher training is provided
* Develop all team members to their strengths and full potential to the mutual benefit of the individual, the team and the business
* Assist in the recruitment, selection and on-boarding process so that the department consistently delivers the desired standards
* Rostering and general management of staff
* Ensure employees comply with all current food safety regulations & control systems in accordance with the BWG food safety manual
* Ensure that all staff are knowledgeable in the product range, adhere to planograms and follow departmental procedure
General
* To work collaboratively with Management and all store employees in achieving department & store objectives
* To undertake other additional duties as may be assigned by Management
We Offer:
* Heath & Well-being benefits
* Employee Assistance Programme
* Training and Development
* Career Progression Opportunities
* Further Education
* Flexible working hours
Job requirements
The ideal candidate will possess the following attributes:
* Previous experience in Fresh food/deli management is essential.
* Possesses relevant food safety and HACCP qualifications.
* Proven ability to lead, manage and develop others to contribute to stores success.
* Possesses excellent organisational and communication skills together with moderate computer literacy
* Ability to identify and maximise sales opportunities across fresh food departments.
* Self-starter with hands on approach and a passion for fresh food.
* Excellent knowledge of understanding customers' needs and expectations for the 'wow' in store experience.
* Committed to continually improving standards & delivering great customer experiences in a busy environment.
* Enjoys working in a fast paced team environment and with a willingness to embrace new challenges
All done
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