Our client operates within the public sector and is focused on delivering high-quality ICT services to support organisational efficiency, collaboration, and strategic objectives.
They are undertaking a number of digital and process improvement initiatives to enhance internal systems, workflows, and service delivery.
About the Role
Our client is seeking an experienced
IT Business Analyst
to provide ICT business process support across multiple directorates and functional units.
The successful candidate will be responsible for analysing current processes, identifying improvement opportunities, and aligning IT tools and systems to enhance operational efficiency.
This role involves working closely with stakeholders to support ICT project delivery, implement process improvements, and contribute to the development of infrastructure and collaboration frameworks aligned with organisational strategy.
This is a
rolling 3-month contract (part-time or full-time)
and requires
onsite attendance in Dublin as required
.
Key Responsibilities
Manage ICT project development activities and support ongoing operations
Deliver onsite training and support end-user acceptance processes
Oversee document management and collaboration platforms
Plan, design, and implement business workflows
Evaluate new and emerging technologies for organisational suitability
Coordinate with external service providers to ensure effective service delivery
Monitor, review, and update IT procedures to maintain compliance and best practice standards
Support the development and implementation of ICT improvement and infrastructure plans
Contribute to communication and collaboration frameworks aligned to organisational objectives
Technical Environment
SharePoint Online administration including site management, permissions, and document libraries
Microsoft 365 governance and integration, including Azure AD and compliance controls
Power Automate development, including cloud flow design and troubleshooting
Dataverse and Power Platform, including environment administration and security roles
Dynamics 365 CRM configuration, including entities, forms, views, and solution deployments
Skills & Experience
Degree in Information Systems, Information Technology, or a related discipline
Minimum of 6 years' experience as a Business Analyst
Proven experience within a public sector or public service environment
Experience across the full business analysis lifecycle, including requirements gathering and user acceptance testing
Ability to plan and execute user acceptance testing processes
Experience working closely with developers and supporting QA/testing activities
Proven experience in project risk management, including identification, escalation, and mitigation
Strong communication skills, with the ability to present findings and updates to stakeholders at all levels
Excellent facilitation skills, with the ability to gather requirements from diverse stakeholder groups
Strong organisational, time management, and problem-solving skills
Ability to manage multiple priorities in a fast-paced environment
Demonstrated ability to work both independently and collaboratively
Commitment to security-first principles across all areas of work
Experience working in complex ICT environments involving Microsoft technologies
Exposure to digital transformation or process improvement programmes
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