Description
SERVICE AND SECURITY TO GUESTS DURING NIGHT
* Is available to register, process, and greet guests promptly
* Checks the daily arrival list
* Welcomes guests to the hotel
* Responds to guests requests for information about the hotel and its surroundings * Arranges for special services requested by guests
* Stays current with developments in the hotel by reviewing the reception diary each shift; updates reception diary for next shift
* Arranges fulfilment of customer services by supplying limited services in the following areas: - Telephone services- Business Service Centre- Concierge- Housekeeping- Reservations- Room Service, Cleaning duties, Food and beverage service.
* Prepares night audit reports as requested
* Allocates rooms and issues appropriate keys
* Handles incoming guest room reservations
* Handles reservations for guests with rental cars, restaurants, etc
. * Is aware, at all times, of current room status and room availability
* Increases hotel revenue by promoting food and beverage alternatives within the hotel
* Completes shift closing accurately by getting appropriate approval signatures and authorisation codes
* Adheres to hotel policies regarding the use of cash banks
* Demonstrates teamwork by co-operating and assisting colleagues as needed
* Keeps effective key control
* Demonstrates a working knowledge of all services and facilities of the hotel, and effectively assists the hotel's guests
* Control and maintain access to hotel
* Is able to operate switchboard, telefax, key equipment, credit card machines and printers, hotel alarm systems, and other Front Office equipment.
* Ensures all discrepancies in own cash are declared to the front office manager/manager on duty
* Fully understands the hotel's fire, emergency procedures
* Follows emergency procedures to provide for the security and safety of guests and employees
* Supports a safe hotel by applying hotel regulations, and adhering to existing laws and regulations
* Anticipates possible and probable hazards and conditions and informs the Duty Manager and Department Heads accordingly
* Accepts flexible work schedule necessary for uninterrupted service to hotel guests