Job Summary: We are seeking a Clinical Practice Leader to oversee the delivery of exceptional patient care and outstanding clinical outcomes in our esteemed clinic. The successful candidate will play a vital role in driving operational efficiency, team management, customer experience, complaint resolution, health and safety, and talent development.
Key Responsibilities
Operational Efficiency: Develop your team to deliver against challenging sales targets for Laser Eye Surgery and IOL procedures, as well as promote the benefits of purchasing glasses or contact lenses with us compared to other providers.
Team Management: Deliver results through your passion for people and by working closely with others to develop them through performance management. Ensure that all staff within the Clinic meet or exceed Company standards to promote effective sales and meet customer needs.
Customer Experience: Foster professionalism, customer care, product knowledge, and selling skills among all staff to meet or exceed Company standards. Resolve any complaints quickly, efficiently, and professionally to retain customer loyalty.
Health and Safety: Be responsible for all aspects of Health and Safety for the Clinic and its employees, ensuring that all guidelines and legal requirements are upheld. Maintain a safe working environment that adheres to industry regulations.
Benefits
We offer a range of benefits, including: opportunities for professional growth and development; a competitive salary and benefits package; and a dynamic work environment that values collaboration and innovation.