Title:
Service Delivery Manager
Location:
Dublin (Hybrid, with office-based responsibilities)
Reports to:
General Manager
Start Date:
ASAP
About BUMBLEance
BUMBLEance is Ireland's only dedicated Children's Ambulance Service. We make a difference by empowering the thousands of families unable to access their child's healthcare by providing nationwide journeys in a safe, caring and fun environment, completely free of charge.
At BUMBLEance, our heroes wear seatbelts – not capes. Our dedicated drivers operate a fleet stationed across the country, offering personal, local support to every family that travels with us. Each vehicle offers a break from the outside world with sensory lighting, child-friendly decor, entertainment and space for parents and siblings.
By offering these door-to-door journeys, we reduce the worry and anxiety parents carry. Without the stress of managing comfort, parking, tolls and logistics, BUMBLEance lets parents take a back seat to focus on what they do best: care for their child.
The Role
We are seeking a dynamic and experienced Service Delivery Manager to oversee our nationwide fleet of specialist children's ambulances and lead our team of drivers and fleet coordinators. This is a critical leadership role responsible for ensuring our vehicles are safe, reliable, and road-ready.
You'll be responsible for the day-to-day management of our services, driving operational excellence, and ensuring that every child's journey is safe, caring and fun.
Key Responsibilities:
Services Management
* Oversee daily operations of our 15-vehicle fleet across Ireland.
* Ensure vehicles meet all safety, compliance, and maintenance standards.
* Liaise with service providers and garages for repairs, inspections, and servicing.
* Manage onboard technology systems for diagnostics and reporting.
* Maintain onboard service provisions.
Team Leadership
* Lead, mentor, and support a team our team of drivers and fleet coordinators.
* Manage rosters, holiday scheduling, and driver coverage for all regions.
* Handle driver queries, challenges and ensure morale stays high.
Data & Systems
* Use Acetech vehicle management system to monitor and analyse fleet performance.
* Maintain detailed vehicle logs, compliance documentation, fuel reporting, and journey data.
* Provide regular fleet performance reports to the General Manager.
Hospital Coordination & Relationships
* Act as a key liaison between BUMBLEance, hospitals, hospices, and family contacts.
* Ensure pickups and drop-offs are well-planned and executed smoothly.
* Work closely with bookings team to ensure journey plans are accurate and efficient.
Fleet Design & Delivery
* Play an active role in the design, fit-out and delivery of new vehicles.
* Liaise with conversion partners and medical equipment suppliers.
* Provide insight and feedback on how to improve the child and family experience onboard.
What We're Looking For:
Essential Skills & Experience
* 3+ years' experience in a similar role.
* Proven experience managing a team.
* Category C driving licence.
* Strong working knowledge of vehicle compliance, safety, and preventative maintenance.
* Excellent problem-solving, organisation, and leadership skills.
* Comfortable using fleet management software and analysing data.
Personal Qualities
* Empathetic and child-centred - you believe in our mission.
* Calm under pressure with a proactive approach to challenges.
* A natural people-person who leads with kindness and clarity.
* Passionate about logistics with a sharp eye for detail.
Perks of the Job
* Be part of a mission-driven, heart-led organisation.
* Hybrid working model (mix of Dublin office and remote work).
* Opportunity to make a real and lasting impact on families across Ireland.
* Work with a warm and collaborative team.
* Training and development opportunities.