Join to apply for the Senior AI Quality Manager role at TELUS Digital AI Data Solutions.
The successful candidate will be highly experienced as a Senior Quality Manager and will be responsible for managing and evolving a quality model to support program performance, while leading a large quality team. This is a prominent customer‑facing role requiring a deep commitment to customer satisfaction, partnership and collaboration.
Responsibilities
* Lead the strategic direction operations for the quality department for a large, highly strategic global program
* Lead and develop a team of multi‑cultural quality professionals to ensure the delivery of quality metrics that align to customer requirements and business objectives
* Develop and own solutions to establish efficient and effective quality processes and streamline existing processes
* Participate and lead in the development of new quality processes and quality tools
* Consistent and focused analysis and reporting of program progress, trends and achievements
* Proactively monitor progress and risks, resolve issues and initiate corrective action as appropriate
* Customer facing from a quality and learning perspective – interacting, communicating and partnering in meetings, written communication or any other formats as needed
* Build effective relationships with internal and external stakeholders to ensure engagement and alignment with quality strategies
* Ensure the necessary support, interventions and education are in place to enable our global team of raters to deliver best results in line with program quality metrics
* Responsible for the quality teams performance appraisals and team development
* Interviewing, hiring ensuring team members are inducted and trained to a high standard
* Travel will be required periodically
Essential Skills
* 5+ years experience in Team leadership and customer‑facing experience
* 3+ years experience as a Quality Manager or Operations Manager with large teams essential
* 1+ year experience in Human Relevance rating is preferred
* Bachelor’s degree in related field or equivalent work experience
* Experience working in a fast‑paced, customer‑focused environment essential
* Excellent leadership, interpersonal and listening skills
* Excellent written and verbal communication skills and excellent presentation skills
* A track record of partnering, internally and externally, in the development, implementation and adoption of quality programs
* Planning and project management skills
* Strong data analysis skills – the ability to find ways of solving or pre‑empting problems
* The ability to adjust to frequent change with a high degree of initiative and drive
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Management and Quality Assurance
Industries
IT Services and IT Consulting
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