Job Title:Duty ManagerLocation:Park Hotel Kenmare, Kenmare, Co. KerryReports to:General Manager/ Reception ManagerEmployment Type:Full-TimeJob Summary:The Duty Manager at Park Hotel Kenmare plays a pivotal role in ensuring the seamless daily operation of the hotel, delivering exceptional guest experiences that align with the property's longstanding reputation for excellence and elegance. This hands-on leadership role supports all departments, particularly Front Office, Food & Beverage and Housekeeping, acting as the primary point of contact for guests and staff during assigned shifts.Key Responsibilities:Guest Services:Serve as the main point of contact for guest inquiries, concerns and special requests, ensuring immediate attention and resolution.Provide a personalised service to VIP guests and regular patrons, ensuring their expectations are exceeded.Handle guest complaints with diplomacy, offering solutions to ensure a positive outcome.Operational Oversight:Oversee the daily operations of the hotel during your shift, including Front Office and Food & Beverage as well as other departments as required.Manage the Front Office and Food & Beverage departments in exceptional circumstances that have resulted in the absence of the HOD/ Assistant HOD.Ensure that all departments adhere to hotel policies, health and safety regulations and service standards.Conduct regular walk-throughs and inspections of public areas, guest rooms and back-of-house areas to maintain the highest levels of cleanliness, organisation and functionality.Coordinate with various departments to handle operational issues, maintenance or service disruptions efficiently.Staff Management:Supervise and support hotel staff, ensuring proper service delivery and adherence to hotel standards.Lead by example in maintaining professionalism, a positive attitude and teamwork among all hotel employees.Crisis Management:Act as the hotel's first point of contact during emergencies, ensuring guest safety at all times.Handle situations such as guest medical emergencies, property damage or safety hazards calmly and effectively.Leadership and Training:Mentor and train staff members to ensure they understand their roles and responsibilities, promoting continuous improvement in service quality.Address and resolve any staff performance issues that arise during your shift, escalating where necessary.Guest Relations:Build strong relationships with guests to encourage repeat business and positive reviews.Manage guest feedback effectively, working with senior management to enhance guest satisfaction and service offerings.Respond to direct and indirect guest feedback in an efficient and timely manner via email or external, third-party review platforms.Qualifications/ Experience:Minimum 3-5 years of experience in a supervisory or managerial role within a luxury hotel or resort.A Third Level qualification in Hospitality Management is desirable but not essential.Strong leadership, communication and problem-solving skills.Ability to manage multiple tasks and departments effectively in a fast-paced environment.A high level of professionalism, with a strong sense of responsibility and commitment to guest satisfaction.Proficiency in hotel management systems and Microsoft Office Suite.Excellent interpersonal skills and a guest-focused mindset.Flexibility to work shifts including nights, weekends and public holidays as required.What We Offer:A competitive rate of pay.Professional development opportunities to give you the best career path.Discounted rates for accommodation, spa treatments and Food & Beverage at Park Hotel Kenmare.Discounted rates for accommodation at other Relais & Chateaux properties in Ireland and the UK.Complimentary Staff parking.Use of spa/ gym facilities.High quality staff accommodation available.Free healthy meals on duty.