Customer Service Executive – Financial ServicesDublin City CentrePermanentHybridAbout the CompanyOur client is a leading Irish financial services provider operating in the retail and consumer lending space. The business is well established, highly regulated, and known for delivering a strong customer experience. With continued growth, they are expanding their customer service team and offer excellent long-term career prospects within financial services.The RoleThis role sits within a busy customer service team supporting customers throughout the life cycle of their finance agreements. You will be a key point of contact for customer queries relating to accounts, payments, and general servicing, ensuring all interactions are handled professionally and in line with regulatory standards.Key ResponsibilitiesHandle a high volume of inbound customer calls and emails.Action customer requests including account changes, payments, settlements, and statements.Manage customer complaints in line with internal policies and regulatory requirements.Process direct debits, manual card payments, and account closures.Maintain accurate customer records and ensure GDPR compliance.Liaise with internal teams and support day-to-day customer service operations.What We're Looking ForPrevious experience in a customer service–focused role.Strong phone and written communication skills.Highly organised with strong attention to detail.APA / QFA qualified or working towards (or willing to pursue).An interest in retail lending and financial services.What's on OfferCompetitive salary and benefits.Full support for APA / QFA qualifications.Structured training and career development.Clear progression opportunities within financial services.Central Dublin City Centre location.