Job Title: Global Technical Advisor – Data Management
Reports to: Senior Monitoring Evaluation & Learning (MEL) Advisor
Terms: Fixed-term (24 months), Full-time, Hybrid (50% office, 50% WFH)
Salary: GB6: €57,683 - €64,092
Requirements
May require some international travel to programme countries.
About Concern
Established in 1968, Concern is a non-profit, non-governmental humanitarian organisation, dedicated to the reduction of suffering and the ultimate elimination of extreme poverty in the world's poorest countries.
Concern's vision, our mission and our work are all defined by one goal – ending extreme poverty, whatever it takes.
Concern strives for a world free from poverty, fear and oppression.
Our culture is values driven and we believe that our people are central to all that we do and are key to delivering on our goal of Reaching the Furthest Behind First.
We are committed to ensuring a workplace where everybody feels valued and are enabled to succeed in their work and contribute to delivering on our mission.
Role Purpose
This role is the technical lead for data management in Concern Worldwide, ensuring appropriate systems are in place alongside the capacity and knowledge at all levels to ensure the efficient collection of programme data by country teams and the analysis and visualization of that data for timely programmatic decision making, accountability and learning, to help achieve Concern's strategic goal of Programme Quality and Excellence.
Scope of the role
This role provides specialized advice and guidance in areas of Digital Data Gathering (DDG), data visualization and information management acting as a resource for the organization in a global capacity across multiple country programmes.
The role includes the management of others.
Responsibilities
Technical Support
In coordination with the ICT department, lead the implementation and oversight of digital data management systems to guarantee that all programme data is collected, stored, processed, and shared in a manner that is accurate, secure, and aligned with global and local data protection regulations (e.g., GDPR) and humanitarian data responsibility guidelines (IASC, OCHA, ICRC).
Lead efforts to identify, analyse, and improve processes and systems, using feedback from users to drive continuous improvement and working closely with other teams (e.g., programme, IT, technical advisors) to ensure integrated and interoperable solutions and optimize organizational performance, including the use of Artificial Intelligence (AI) to improve data analysis, data quality, data management and use across the organisation.
Roll out of identified improvements to data management across Concern's countries of operation in a structured, timely manner, incorporating user feedback to ensure smooth transitions and minimising disruption to programmes.
Work with others in the MEL team to enhance the organization and visualization of programme data in Concern's countries of operation to support more timely management use and decision making and data synthesis for learning.
Manage technology service providers to ensure high quality service and best value for money is achieved
Training and Documentation
Documentation of procedures and processes related to use and maintenance of the Digital Data Gathering (DDG) system in Concern, including detailed manuals on survey building, data processing and data visualisation, as well as the development of Standard Operating Procedures to ensure harmonised use of software by country teams that is aligned to best practise.
Providing in-depth training to staff on Concern-specific operating procedures related to Digital Data Gathering and data visualisation, including in-country training when requested.
Ensure key resources are kept up to date and accessible to country programme teams via Concern's Programme Quality Guide.
People management and communication
Manage a team of DDG Administrators, providing technical support and coaching as necessary.
Coordinate direct support to Country Programmes ensuring highly responsive and timely technical support by DDG Administrators.
Promote a locally led approach through both systems design and processes and engagement with local actors.
Support and develop relationships with other agencies, technical working groups and represent Concern at external events.
Identify and support if requested, potential strategic partnerships to enhance Concern's capacity for data management, promoting responsible practices and contextually appropriate solutions.
Support internal initiatives related to digital transformation, digital governance and enhanced use and uptake of AI.
Flexibility to undertake any other tasks as directed by line manager will be essential, as this role is currently evolving to meet organisational needs.
Set aside time for professional development and learning related to the role.
Ensure that Concern's values and policy commitments, including accountability and equality, are reflected in assigned responsibilities.
Uphold and promote Concerns values including our workplace equality diversity and inclusion values
Management Special Responsibilities
All managers are responsible for upholding and promoting Concern's values, demonstrating leadership on workplace equality, diversity and inclusion, and role modelling a positive safeguarding ethos.
All managers are required to actively participate in any emergency response as and when required.
Role Holder Requirements
Relevant qualification in IT or data analytics or equivalent years of professional experience working with coding, data analytics and visualisation software
A minimum of three years' experience in data management
Experience using AI solutions for data, analytics and information management challenges.
Excellent written and verbal communication skills with demonstrable ability to build relationships with and influence colleagues across all levels of the organisation
Strong interest in the application of Information and Communication Technology in humanitarian emergencies and international development
Strong project management and analytical skills
Empathy with the organizational goals of Concern
Desirable
French or Arabic language
Experience in Java Script, i Form Builder, Zoho Reports, Kobo and/or Power BI
Previous experience in M&E of humanitarian and development programmes and strong understanding of M&E principles and processes, including results-based management, quantitative and qualitative tools and methodologies, reporting etc.
We encourage all eligible candidates, irrespective of gender, ethnicity or origin, disability, political beliefs, religious beliefs, sexual orientation, or socio-economic status to apply to become a part of the organisation.
Concern is against all forms of discrimination and unequal power relations and is committed to promoting equality.
If this role sounds right for you, please apply with your CV and cover letter.
We will respond to every applicant.
Please be aware we may offer positions before the closing date.
If you have any concerns about our recruitment process and need particular assistance - for example if you have a disability e.g.
a hearing impairment - please let us know and we will do our best to respond to your needs.
Important information
Concern has an organisational Code of Conduct with three Associated Policies: The Programme Participant Protection Policy, the Child Safeguarding Policy, and the Anti-Trafficking in Persons Policy accessible here.
These have been developed to ensure the maximum protection of programme participants from exploitation, and to clarify the responsibilities of Concern staff, consultants, visitors to the programme and partner organisations, and the standards of behaviour expected of them.
In this context, staff have a responsibility to the organisation to strive for, and maintain, the highest standards in their work, in accordance with Concern's core values and mission.
Any candidate offered a job with Concern Worldwide will be expected to sign the Concern Staff Code of Conduct and Associated Policies as an appendix to their contract of employment.
By signing the Concern Code of Conduct, candidates acknowledge that they have understood the content of both the Concern Code of Conduct and the Associated Policies and agree to conduct themselves in accordance with the provisions of these policies.
Additionally, Concern is committed to the safeguarding and protection of adults and children in our work.
We will do everything possible to ensure that only those who are suitable to work or volunteer with adults and children are recruited by us for such roles.
Consequently, working or volunteering with Concern may be subject to a range of vetting checks, including criminal background checking.
During this job application, you will provide Concern with your personal data.
Concern takes its responsibilities towards this personal data very seriously and is committed to complying with all relevant data protection legislation.
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