Join to apply for the ServiceNow Analyst role at Oliver James20 hours ago Be among the first 25 applicantsJoin to apply for the ServiceNow Analyst role at Oliver JamesOliver James' client is a multinational company with a ServiceNow ITSM project on the way and is seeking an experienced ServiceNow Analyst to support the building and implementation of the platform. This role will be instrumental in deploying and maintaining the platform including managing biannual updates, developing work flows, conducting testing, delivering user training, and automating tasks, schedules, and reporting.The ideal candidate will bring hands-on experience with ServiceNow implementations and upgrades, possess a good understanding of platform and functionality, and be well-versed in ITIL V3/V4 practices. A solid background in IT Service Management (ITSM) is essential, along with a proven ability to collaborate with stakeholders to streamline IT operations and support strategic goals.Key Areas Of ResponsibilityDefine business priorities and create functional/technical specs with supporting documentation for all configured processes.Task Ownership by managing assigned tasks, aligning with standardised processes and improving operations.Develop and deliver end-user training and provide ongoing support post-implementation.Keep stakeholders informed and contribute to project planning and documentation.Lead platform upgrades, conduct testing, and train team for backups.Continuously review and enhance workflows and manage release schedules.Maintain issue logs, create documentation, and recommend process enhancements.Apply ServiceNow best practices and troubleshoot platform issues.Share expertise through coaching, presentations, and documentation.Stay current through training and certifications to enhance ServiceNow experience and stay up to date with platform advancements.Key Requirements2+ years in a similar role supporting ServiceNow platformStrong understanding of ServiceNow platforms and functionality (e.g., ITOM, ITBM, HR, CSM).Good understanding of core ITSM processes (e.g.: Incident and Problem Management, Configuration Management, and Request Management)Strong problem-solving and analytical ability.Excellent collaboration and communication skills.Skilled in data analysis; knowledge of JavaScript/AngularJS a plus.ServiceNow CSA certification is an advantageStrong ITIL foundation, preferably with V4 or V3 certifications.BenefitsCompetitive salary rangeBonus scheme, Good pension matching, Annual LeavesClear progression path and supportive working environmentApply NowSeniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionInformation TechnologyIndustriesStaffing and RecruitingReferrals increase your chances of interviewing at Oliver James by 2xGet notified about new Technical Support Analyst jobs in Dublin, County Dublin, Ireland.Dublin, County Dublin, Ireland 2 weeks agoDublin, County Dublin, Ireland 5 days agoDublin, County Dublin, Ireland 5 hours agoDublin, County Dublin, Ireland 1 week agoDublin, County Dublin, Ireland 2 weeks agoDublin, County Dublin, Ireland 5 days agoDublin, County Dublin, Ireland 4 days agoDublin, County Dublin, Ireland 1 week agoDublin, County Dublin, Ireland 1 week agoDublin, County Dublin, Ireland 3 weeks agoDublin, County Dublin, Ireland 5 days agoDublin, County Dublin, Ireland 3 days agoDublin, County Dublin, Ireland 3 days agoTechnical Support Engineer - Platform & AppsTechnical Training & Technical Support Specialist (375)Dublin, County Dublin, Ireland 6 days agoTechnical Support Engineer - IntegrationsTrading Desk Support Analyst - Heights CapitalDublin, County Dublin, Ireland 1 week agoLead Technical Support Engineer (Spanish)Dublin, County Dublin, Ireland 3 days agoTechnical Support Integration Engineer – Global SaaS CompanySenior Technical Support Engineer - Performance / Platform (24/7 Shifts and weekend rotations)Dublin, County Dublin, Ireland 4 days agoTechnical Support Engineer - Integrations/ LDAP/ SAML - €49KDublin, County Dublin, Ireland 4 days agoCustomer Experience Analyst, App Support Operations (EMEA)Dublin, County Dublin, Ireland 1 week agoCustomer Experience Analyst, App Support Operations (EMEA)Dublin, County Dublin, Ireland 1 week agoTechnical Support Engineer (Mechanical / Power Gen)Dublin, County Dublin, Ireland 1 week agoTrading Desk Support Analyst | Experienced HireDublin, County Dublin, Ireland 1 week agoProduct Expert, Customer Support (Dublin, IE)Dublin, County Dublin, Ireland 6 days agoWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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