We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products.
Here is an opportunity is to be part of HCL Technologies
Title of role – FSO/Network Engineer
Location – Cork Little Island, Ireland
Employment Type - Permanent
Role definition
You will be responsible and accountable for end to end Infrastructure operations and work with different types of Ethernet and fiber Cables. Follow cabling standards (TIA-568 standard) & fiber testing equipment
Expected qualification and critical experiences -
* Work with different types of Ethernet and fiber Cables. Follow cabling standards (TIA-568 standard) & fiber testing equipment
* Under break fix activities repair\\replace faulty equipment and software to the applicable OEM recommendation, peripheral cabling (E. g patch cables used to connect wall blocks, line interface units, etc.)
* Tasks to be performed by FSO under onsite MACD'S are below
* Add/remove CSU/DSU
* Add/remove out of band access devices/modems
* Ad a router, switch, firewall or its modules and cards (chassis-based or non-chassis based)
* Rogue device identification (tracing the cable from the switch to the end location)
* Wiping configs
* Use MS Visio to create applicable documentation and security and network related knowledge to perform these tasks (e.g., network diagrams, CMDB data, compliance documentation, DNS records, Change records)
* Perform Site surveys (including wireless LAN site surveys) to capture all in-scope equipment and related peripheral Equipment located at a Site, and to ensure all Site documentation is accurate and up-to-date and conducted in accordance with client and OEM standards.
* Provide support to network & security devices, un-racking, packing, installing and shipping equipment to multiple locations.
* Work on switches types like Access Switch, Core Switch, Server Farm Switch, Distribution Switch
* Perform RMA process
* Replacing network hardware,
* Label patch cords,
* Un-rack defective hardware,
* Install RMA hardware into the Rack,
* Repatch copper and Fiber cables
* Upgrade the hardware with JJTS standard code / IOS
* Complete UAT testing
* Ship back the old hardware
* Replace or install new network hardware
* Need to work with tools they will need to use to perform FSO work
* Screwdriver,
* Laptop,
* Hotspot,
* Console Cable,
* SecureCRT or PUTTY software,
* Working knowledge of WebEx / Skype / Teams and AWS
Mandatory Education, Skills & certification -
* Perform troubleshooting on WAN/LAN/WLAN network/Contact Center network devices
* Perform wireless LAN survey for break-fix with proper equipment & training
* Local contact point for escalated / aged / outstanding incidents & iTASK
* Local point of contact to follow up with NOC and local vendors (e.g. Telco, cabling etc)
* Coordinate and manage communication with SDL, and Network Team (e.g. incident update)
* Follow up and support on operation team open RITMs
* Support other initiatives like TLM, Capacity, Release, Problem management
* Network equipment inventory and spares management (e.g. supporting / coordinate Physical inventory count)
* Run reports from Network Tools (e.g. LogicMonitor, Netscout, Tornado, Prime etc) for Network CI as required
* Perform CSR / MACD / Project work as FSO
* Support HCL Network team whenever & wherever required like troubleshooting, knowledge sharing, badging.
* Other Field Services activities as per business requirement & emergencies at all times
* Required to have car as need to travel to other sites with Cork, Ireland
Benefits
* Competitive compensation and benefits that includes up to 20 days' vacation per year, various insurances like Term life, AD &D and Business Travel insurance.
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