Cloud Support Professional
We are driving innovation in high-performance computing by harnessing sustainable low-cost GPU compute power.
* Foster collaboration to leverage technology for AI/ML advancements in physics simulations and computational biology.
1. Support: Deliver exceptional technical assistance via multiple channels ensuring SLAs and 95%+ CSAT.
Troubleshooting includes diagnosing issues related to virtual machines, hardware failures using command-line interfaces and tools. Teamwork involves coordination with SRE Networking Storage teams through initial triage root cause analysis handoff processes ticketing procedures.
A Bachelor's degree in Information Technology Computer Science Engineering or equivalent technical experience is required along with strong CLI Linux skills Git proficiency container orchestration workload management monitoring tools public cloud platforms HPC technologies communication customer service prioritization escalations certifications bonus points automation scripting languages mentor train onboard colleagues interest contributing sustainability technology.