Job Opportunity
This role presents a chance to make a meaningful contribution to the success of our organization. As a Senior Analyst, you will play a key part in delivering high-quality services to our customers and stakeholders.
The primary focus of this position is to drive the Change & Release Management process, ensuring its efficiency and continuous improvement across all internal and external partners. Additionally, you will lead effective Service Governance across stakeholders and provide management information on IT service quality and delivery.
* Drive the Change & Release Management process
* Lead effective Service Governance
* Provide management information on IT service quality and delivery
To excel in this role, you will need strong relationship building and networking experience, along with excellent communication skills. Your ability to understand and gain insight from technical information and data, as well as translate it into simpler language, will also be valuable assets.
A high level of IT proficiency and strong time management skills are essential for managing sometimes conflicting priorities in a demanding environment.
Required Skills and Qualifications
* Previous IT Service Management experience
* Familiarity or part qualification of the ITIL Framework/Dev Ops/Agile methodologies
* Ability to understand and gain insight from technical information and data
* ServiceNow, SharePoint & PowerBI experience desirable
* Intermediate to Advanced MS Office skills essential
Benefits
This role offers a hybrid onsite work arrangement, allowing flexibility and work-life balance. Our company culture prioritizes employee wellbeing and offers a range of benefits, including:
* 23 days annual leave
* Excellent pension contributions
* Substantial health insurance contribution
* Employee assistance program
* WebDoctor
* Financial wellbeing coaches
Key Competencies
* Customer Focused
* Self Accountable
* Self Champion Transformation
* Self Manage Risk
* Self Agile
We are committed to creating an inclusive and diverse workplace, welcoming applications from people of all backgrounds, lived experience, abilities, and perspectives.