As a Sales Operations Manager, you will play a pivotal in leading and optimising sales operations processes for high-profile clients in the AdTech industry. This requires working closely with one of our sharpest and most demanding clients, where agility, precision, and strategic problem-solving are essential for success. You will be responsible for managing a team of high-performing professionals, ensuring operational efficiency, and driving strategic initiatives to enhance sales productivity. Your responsibilities will include overseeing account assignments, quota management, Salesforce hygiene, and project execution while serving as a key point of contact for escalations and process improvements. Responsibilities: Team Leadership & Performance ManagementLead and manage a team of training specialists, ensuring high performance and continuous development.Track and optimise training KPIs, ensuring key deliverables are exceeded.Project Management & CommunicationOversee incoming requests, ensuring effective sprint planning and task execution.Serve as the primary point of contact for queries related to project progress, scope, and new reporting initiatives.Account Assignments & Data ManagementOversee account transitions, ensuring seamless assignments and adjustments.Conduct regular updates and audits to maintain Salesforce hygiene and compliance.Manage personnel-driven transfers and ensure accurate data integrity.Ownership & Sales Credit DisputesHandle escalations related to account ownership changes and their impact on revenue or sales credits.Ensure proper resolution of sales credit disputes, working closely with key stakeholders.Quota ManagementManage mid-quarter quota adjustments due to account transitions, ensuring fair and accurate allocations.Oversee quarterly quota setting at both the pod and individual rep level before each quarter starts.Roster Configuration & ManagementManage changes to roster configurations, including updates to fields, picklist values, record layouts, and other system settings.Ensure roster structures align with business needs and operational efficiency.Proven experience in sales operations management, with a track record of leading high-performing teams.Strong understanding of sales processes, data management, and quota-setting methodologies.Experience managing Salesforce hygiene, account transitions, and reporting processes.Excellent project management and communication skills, with the ability to handle multiple priorities.Ability to manage escalations related to account ownership, sales credit disputes, and revenue impact.Proficiency in Salesforce, Google Sheets, Excel, Tableau, and other sales tools.Strong analytical and problem-solving skills, with the ability to drive data-driven decision-making.