Independent Travel Support, Travel Assistant Athlone Are you a people person with exceptional interpersonal skills? Can you plan, adapt, and think on your feet? If so, we have an exciting opportunity for you! Bus ireann, in partnership with the National Transport Authority, is recruiting an Independent Travel Support, Travel Assistant to join in Athlone. Reporting to the Accessibility Manager, the role supports people with disabilities in learning how to use public transport safely and confidently. Working closely with internal teams, external agencies and service users, the Travel Assistant provides practical guidance, journey planning support and travel training. This position plays a vital role in promoting independence, inclusion and equal access to public transport. Garda Vetting will be required. KEY RESPONSIBILITIES: Consult with customers to develop a programme to meet customer travel needs. Ensure all internal and external customers are dealt with in a courteous and professional manner. Support and encourage customers with travel needs to gain confidence and familiarity with using public transport services to enable independent living. Respect the privacy, dignity and needs of individual customers. Ensure the highest levels of confidentiality and professionalism in all aspects of work. Understand communication issues in relation to interacting with customers. Keep up to date with disability legislation and ensure Company policies and procedures are followed. Work with customers who have a variety of disabilities. Provide cover for other employees within the travel assistance team when required. Complete weekly and monthly reports on the services to the Accessibility Manager. Any other duties relevant to the role, as agreed with the Accessibility and Head of Customer Experience. KEY SKILLS & KNOWLEDGE A minimum of two years experience supporting and working with people with disabilities. Specific knowledge of issues relating to customers with disabilities. Ability to respond sensitively and appropriately to customers with both physical and emotional support needs. Proven experience engaging closely with customers and customer groups, actively seeking and incorporating feedback and suggestions. Excellent interpersonal and communication skills, with fluency in English. Good working knowledge of the Athlone area and the Bus ireann transport network. Willingness and ability to work outdoors in varying weather conditions HOW TO APPLY Join us and be part of a team where your expertise and support will help deliver meaningful, inclusive travel experiences across Ireland. The salary for the role is a seven-point scale starting at €43,081 and increasing to €52,998. If youre ready to make a difference at Bus ireann please click in the apply button below to apply by close of business on 15/5/26. Bus ireann is proud to be an equal opportunities employer, committed to fostering a diverse and inclusive workplace where everyone can achieve their potential.