Key Account Manager Position
We are seeking a seasoned Key Account Manager to join our team and play a pivotal role in overseeing day-to-day operations, driving cost efficiency, implementing automation initiatives, and ensuring service excellence across various teams.
The ideal candidate will be responsible for delivering high-quality services within the assigned scope, managing costs, identifying areas for improvement, and executing strategic plans to drive business growth.
* Ensure seamless delivery of managed services, meeting contractual obligations and quality standards.
* Optimize operational efficiency by streamlining processes, reducing waste, and implementing innovative solutions.
* Develop and execute strategic plans to enhance customer satisfaction, loyalty, and retention.
* Closely monitor and report on key performance indicators, identifying areas for improvement and opportunities for growth.