About the Company My client is a well-established, international B2B technology business operating in a subscription-based model, supporting enterprise customers across multiple European markets.
The company is in a period of continued scale and professionalisation, with a strong focus on customer outcomes, long-term partnerships, and sustainable revenue growth.
About the Role As part of this evolution, my client is seeking to appoint a VP of Client Success to take ownership of the full post-sale customer journey.
This is a senior leadership role with material influence on retention, expansion, and customer lifetime value, reporting directly into executive leadership and working closely with Sales, Product, and Commercial teams.
This position replaces a long-standing leader and represents a shift toward a more modern, data-driven Client Success function, moving beyond traditional support models to one centred on measurable ROI, adoption, and commercial impact for customers.
Regular travel will be required to support key client relationships and internal leadership collaboration.
Responsibilities Client Success Leadership