Senior Director. Provider Growth & Strategic Engagement Pharmacy Care Services
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Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. We are guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Caring. Connecting. Growing together.
Pharmacy Care Services is seeking a dynamic and strategic Senior Director to lead provider targeting, engagement, and growth initiatives across our pharmacy services portfolio. This role will be responsible for identifying new provider opportunities, developing strategic partnerships and driving measurable growth through innovative marketing and account management strategies. The Senior Director will serve as a key liaison between internal teams and external provider stakeholders, ensuring alignment with business goals and delivering exceptional value to our partners. They will be expected to define and provide clear direction to our PCS sales teams on priority providers.
This is a high-impact leadership role requiring a blend of strategic thinking, marketing acumen, relationship management, and operational execution. The ideal candidate will be passionate about healthcare innovation, experienced in navigating complex provider ecosystems, and skilled at influencing senior stakeholders.
Primary Responsibilities
* Develop and execute strategic plans to target new provider opportunities and expand existing relationships
* Lead cross-functional teams to deliver tailored provider solutions that drive referrals, revenue, and market share
* Serve as the executive point of contact for key provider accounts, ensuring alignment with Pharmacy Care Services’ growth objectives
Marketing & Communications Leadership
* Oversee the creation of go-to-market strategies, campaigns, and materials that differentiate Pharmacy Care Services in the provider space
* Partner with sales, clinical, legal, and digital teams to deliver compelling messaging and value propositions
* Ensure consistent branding and messaging across all provider-facing materials and channels
Account Strategy & Performance
* Drive strategic account planning, including opportunity identification, contract negotiation, and performance tracking
* Monitor ROI of provider marketing initiatives and optimize based on data-driven insights
* Lead renewal and upsell efforts, ensuring sustained growth and client satisfaction
Cross-Functional Collaboration
* Influence and align internal stakeholders across product, operations, technology, and sales to support provider growth initiatives
* Represent the voice of the provider in internal planning and product development discussions
* Foster a culture of accountability, innovation, and excellence across teams
Required Qualifications
* Extensive experience in healthcare, pharmacy, or provider services
* Proven success in strategic account management, marketing leadership, and growth delivery
* Experience working with C-suite executives and managing complex provider relationships
* Proven solid analytical, communication, and leadership skills
* Ability to travel up to 10% and work in a hybrid environment
* Demonstrated Power BI, SQL knowledge
Preferred Qualifications
* Experience in US healthcare, managed services, or health tech. Knowledge of the PBM and/or pharmacy healthcare landscape in the US
* Demonstrated familiarity with CRM systems (e.g., Salesforce), marketing analytics, and performance tracking
* P&L ownership and experience with cross-functional team leadership
* Background in care continuum delivery, analytics, or revenue cycle services
Leadership Competencies
* Strategic thinker with a results-oriented mindset
* Skilled in influencing and building consensus across senior leadership
* High emotional intelligence and situational awareness
* Ability to lead through change and foster innovation
* All telecommuters will be required to adhere to the UnitedHealth Group's Telecommuter Policy.
Equal Employment Opportunity Statement
Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, civil status, family status, sexual orientation, disability, religion, age, race, and membership of the Traveller community, or any other characteristic protected by law. Optum is a drug-free workplace. © 2025 Optum Services (Ireland) Limited. All rights reserved.
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