Job Overview
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This key role will oversee the delivery of donor care services, ensuring a seamless experience for our valued supporters.
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About the Role
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As Donor Care Manager, you will lead a team in Dublin City, responsible for leading the donor team, overseeing donor care operations, and analysing feedback to drive continuous improvement.
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Key Responsibilities
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1. Leading the donor team to deliver exceptional service standards
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2. Oversight of donor care operations, ensuring efficient processes and high-quality outcomes
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3. Strategic relationship management with third-party phone support agencies
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4. Designing and executing stewardship plans to nurture relationships
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5. Analytical skills to evaluate feedback and inform business decisions
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6. Managing reconciliation reports to ensure accuracy and compliance
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7. Collaboration with marketing and communications teams to align strategies
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What We're Looking For
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Applicants should possess:
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8. Qualifications in marketing or a related field
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9. Proven experience in donor care, customer care, or supporter relations management roles
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10. Leadership experience, managing high-performing teams
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11. Excellent communication, organisational, IT, and data management skills
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Why This Opportunity?
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This is an excellent chance to join a dynamic team and contribute to delivering exceptional donor care services.
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