Helpdesk Support (Junior)Location: Dublin 4 (Onsite)Contract: From Monday, 10th November 2025 until Wednesday, 3rd December 2025Contract Duration: 18 daysWorking Hours: Monday to Friday, 9:30 AM – 5:30 PMPositions Available: 1Role OverviewWe are seeking two Helpdesk Support Junior Resources to provide frontline IT support in a dynamic and customer-focused environment. The ideal candidates will be responsible for diagnosing and resolving technical issues while ensuring a seamless IT experience for users.Key ResponsibilitiesServe as the first point of contact for users experiencing IT issues.Diagnose and resolve hardware, software, and network-related problems.Provide clear and effective communication to users to address and troubleshoot IT concerns.Manage user account permissions and troubleshoot connectivity issues.Work closely with the IT team to manage and prioritize assigned support tickets.Mandatory RequirementsExperience: Minimum of two years' experience in a frontline IT support role, handling diverse customer needs.Availability: Must be available from Monday, 10th November 2025 until Wednesday, 3rd December 2025.Qualifications: Must hold an industry-recognized IT qualification or equivalent.Language Proficiency: Must have strong English language skills.Key Experience, Competencies & SkillsMinimum of one year of relevant IT support experience.Strong troubleshooting skills on MS Office, email applications, and MS operating systems (Windows 10 & 11).Experience supporting a diverse customer base.Hands-on experience with Windows (10, 11), Linux, and/or Unix. Apple Mac experience is essential.Good knowledge of Novell account management.Familiarity with mobile operating systems such as Apple iOS and Google Android.In-depth knowledge of MS Office applications and internet browsers.Proficiency with email clients such as Gmail and Outlook.Understanding of printing technologies.Excellent interpersonal skills, with the ability to provide technical support to staff at all levels and liaise with external IT service providers.Strong diagnostic and problem-solving skills.Ability to work both independently and collaboratively within a multidisciplinary IT team.If you are a proactive IT support professional with a passion for customer service and technical problem-solving, we encourage you to applyJob Types: Fixed term, Specified-purposeContract length: 18 daysPay: €32,000.00 per yearApplication question(s):This is a very specific contract for an 18-day project. Please only apply if you are authorised to work full-time in Ireland and are available from 10th November to 3rd December working days).Experience:IT support: 2 years (preferred)Work authorisation:Ireland (required)Location:Dublin, CO. Dublin (required)Work Location: In person