Service and Maintenance Coordinator
About the Role
We are seeking a highly organized and detail-oriented Service and Maintenance Coordinator to join our team. The successful candidate will be responsible for coordinating the delivery of excellent service to our customers, ensuring that all maintenance activities are completed efficiently and effectively.
This is a fantastic opportunity for someone who enjoys working in a fast-paced environment and is able to prioritize tasks effectively. As a Service and Maintenance Coordinator, you will play a key role in ensuring that our customers receive the best possible service, and that our operations run smoothly.
Key Responsibilities
* Answer all incoming calls and respond to customer inquiries in a professional and courteous manner.
* Log all calls on our system and check for any new calls that may have been added, ensuring that all details are accurately recorded.
* Read over work reports, checking that engineers have recorded time, parts, photos, description of work, and obtained customer's signature.
* Prepare and send customer reports after each maintenance activity, including pictures and advice on any issues found.
* Order parts and chase up orders that have been placed, allocating them to the relevant job on our system.
* Ensure that all van stock items used by engineers are added to the job under materials and keep track of engineers to ensure they complete this task fully.
* Organize engineers to complete jobs booked, preparing quotes and forwarding them to customers within two days.
* Prepare RAMs, roof access, etc., well in advance of the job being booked and ensure all has been approved.
* Feed back any customer feedback, whether positive or negative, to management.
What You'll Need to Succeed
To succeed in this role, you will need to have:
* Administration experience working for either a construction or engineering company.
What You'll Get in Return
We offer an excellent salary package, including:
* Circa 32k per annum.
* Gym membership.
* Discount cards.
* Company outings.
* Pension.
If you are interested in this role, please click 'apply now' to forward an up-to-date copy of your CV. Alternatively, please contact us for a confidential discussion about your career.