Job Description
We are seeking a skilled Level 2 Support Engineer to join our team in Dublin. This is a full-time, on-site role that involves working at a customer site. The position is initially on a daily rate contract with the possibility of permanence after one year.
Our company provides comprehensive IT services across Ireland from nine offices and parts hubs. We partner with major developers and IT manufacturers worldwide, offering top-tier IT solutions to prominent clients across various sectors in Ireland.
This role is based at our office in Dublin but may vary depending on project and customer demands.
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Responsibilities:
* Provide remote and on-site support to end users.
* Troubleshoot PC-related issues via phone, remote tools, or on-site.
* Manage daily technical support and client environments.
* Perform second-level diagnostics and support on hardware, PCs, laptops, handhelds (iOS & Android), and printers.
* Build, configure, and deploy computers, tablets, and handheld devices.
* Re-image PCs and laptops using scripts and installers.
* Install, diagnose, and troubleshoot desktop software to ensure maximum availability.
* Handle on-site hardware repairs.
* Replace hardware according to company refresh policies.
* Manage devices with Microsoft Endpoint Configuration Manager.
* Deploy software via SCCM.
* Perform remote troubleshooting using tools like TeamViewer and MS Teams.
* Install and configure Citrix Netscaler.
* Manage Office 365 and Adobe licenses and deployments.
* Manage users and groups within Azure Active Directory.
* Utilize Microsoft Endpoint Manager (Intune).
* Update asset tracking databases with hardware changes.
* Coordinate with local management on hardware needs.
* Support printers, scanners, and peripherals.
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Requirements:
* Minimum of 2 years desktop support experience.
* CompTIA A+ certification.
* Hands-on experience with SCCM.
* Basic networking knowledge, including patching and cabling.
* Extensive knowledge of Windows 7, Windows 10, MS Office, and Office365.
* Strong problem-solving skills.
* Effective communication skills with customers and management.