Jacksons Hotel, located in the heart of Ballybofey, is a 4‑star hotel seeking a professional, motivated, and customer‑focused Duty Manager to join the management team.
Location: Jacksons Hotel, Railway Road, Ballybofey, Co. Donegal.
About the Role
As Duty Manager, you will oversee the daily operations of the hotel, ensuring exceptional guest experiences and smooth coordination across all departments. You will act as a key point of contact for both guests and staff, maintaining high standards and supporting the management team.
Key Responsibilities
Supervise and support all hotel departments during shifts
Ensure exceptional customer service and handle guest queries or complaints professionally
Assist in staff management, training, and performance monitoring
Maintain health & safety standards and ensure compliance with hotel policies
Support reception, food & beverage, and events operations as required
Manage opening and closing procedures, including cash handling and reporting
Act as Manager‑on‑Duty in the absence of senior management
Requirements
Previous supervisory or management experience in a hotel or hospitality environment
Strong leadership, communication, and organisational skills
Excellent customer service and problem‑solving abilities
Flexibility to work shifts, including evenings, weekends, and holidays
Knowledge of hotel systems (PMS) is an advantage
A proactive, hands‑on approach with attention to detail
Desired Criteria
Knowledge of hotel systems (PMS) is an advantage
What We Offer
Competitive salary (based on experience)
Opportunities for career development and progression
Staff meals and employee discounts
Supportive and friendly working environment
Contract type: full-time
Salary: Based on experience
Closing Date: Saturday 16th May 2026
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