OverviewJob Title: Senior Solutions Architect (SaaS)Experience Required: 10+ Years (Hands-On)Location: (Dublin 1, Hybrid)Employment Type: Full-TimeStarting Salary from €100,000About FoodHubFoodHub is a leading global technology platform transforming the way people connect with restaurants and food experiences. With operations spanning multiple continents, we are driven by innovation, customer focus, and a strong commitment to creating value for our partners and communities. At FoodHub, our people are at the heart of everything we do — we believe in fostering a culture of collaboration, growth, and inclusivity, where every employee can thrive and make an impact.Overview (continued)About the Role: We are seeking a highly skilled Senior Solutions Architect to join our growing SaaS organization. This role is both hands-on and strategic, requiring someone who can design scalable solutions, work directly with customers, and collaborate effectively across teams.You will be a key technical influencer within a 200+ person engineering organization, shaping architectural standards, guiding best practices, and helping teams align solutions with both customer needs and long-term business objectives.The ideal candidate is a strong communicator, a natural problem-solver, and a genuine team player who thrives in a collaborative environment and is deeply committed to customer and business success.Key ResponsibilitiesEngage with customers to understand business challenges, technical requirements, and integration needs.Design end-to-end SaaS-based architectures, including diagrams, integration models, and security frameworks.Provide hands-on technical support during implementation, deployment, and onboarding.Collaborate with engineering, product, and customer success to align delivery with customer expectations.Develop prototypes, proof-of-concepts, and technical demonstrations.Lead technical discovery sessions, solution workshops, and customer architecture reviews.Document solution designs, best practices, and architecture standards.Act as a trusted advisor for customers, ensuring high technical satisfaction.Provide product feedback and influence roadmap improvements.Mentor junior team members and support internal knowledge sharing.Key Performance Indicators (KPIs)Solution Adoption Rate: % of recommended architectures or features successfully adopted by customers.Implementation Success Rate: Number of customer implementations delivered on time and within scope.Customer Satisfaction (CSAT/NPS): Average satisfaction scores for technical engagement and support.Time to Value: Reduction in onboarding/implementation timelines for new customers.Technical Win Rate (Pre-Sales): % of opportunities where technical validation contributes to closing deals.Escalation Rate: Number of technical escalations related to solution design or integration (aim for reduction).Quality of Documentation: Timeliness and completeness of architecture diagrams, runbooks, and technical guides.Cross-Functional Collaboration: Feedback score from engineering/product/customer success teams.Training & Enablement: Number of internal or customer-facing training sessions delivered per quarter.Continuous Improvement Contributions: Documented improvements to templates, processes, and solution frameworks.Required Qualifications7+ years experience in Solutions Architecture, Pre-Sales Engineering, or Technical Consulting.Strong background in SaaS architectures, cloud-native systems, and distributed applications.Hands-on experience with AWS, Azure, or GCP (AWS preferred).Deep understanding of APIs, microservices, authentication, integration patterns, and data flows.Excellent troubleshooting, problem-solving, and communication skills.Experience working directly with enterprise or complex customer environments.Demonstrated ability to collaborate across multiple teams.Preferred QualificationsExperience with multi-tenant SaaS, security best practices, and compliance frameworks (SOC2, ISO27001).Familiarity with containerization (Docker, Kubernetes) and CI/CD pipelines.Pre-sales or customer-facing technical experience.Experience with event-driven architectures, webhooks, or iPaaS solutions.Cloud certifications such as AWS Solutions Architect or TOGAF.Soft SkillsStrong team player who communicates clearly and works collaboratively.Customer-focused mindset with high emotional intelligence.Adaptable, proactive, and comfortable in fast-paced environments.Strong documentation and communication habits.Competitive compensation and benefits package.Direct mentorship from industry experts and ample opportunities for skill development.Dynamic and collaborative work environment where your contributions will make a tangible impact.Remote-hybrid role, based in Dublin, Ireland.33 days annual leave per year (including public holidays).Option to buy up to 5 additional annual leave days per year.Guaranteed day off on your birthday (when requested).Option to purchase Bupa Select Complete Health Insurance (Medical History Disregarded) for self and family at a significantly discounted rate.
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