Overview
Operations analyst - client facing – settlements
Dublin
6 Months
One of our large Financial client is looking for a operations Analyst - settlements, client service.
Responsibilities
* Resolution and escalation of matched and unmatched trades for EMEA Clients settling in the European markets
* Timely response to client queries regarding the settlement of their trades
* Client Fails Reporting
* Risk Management (Buy in Notification to and from Client, settlement fines etc)
* Liaising with other internal departments to ensure timely resolution of Client fails
* Involvement in ad hoc projects for new processes or industry initiatives
* Team Leader responsible for arranging 1 to 1 and allocation of workflow
* Breaks investigation and resolution
Requirements
* Presentable, confident and client focused
* Client facing experience or ability to conduct discussions with Clients in a confident manner
* Excellent communications skills and ability to present to an audience
* Ability to work under pressure in a team environment
* Ability to liaise with all levels of the firm and people with different experiences and backgrounds
* Self-motivated and able to work unsupervised. Candidate will be able to manage own time and know when to escalate
* Previous experience within a client service team with particular focus on DMA and OTC settlement
* Knowledge of Operational Risk, Client Money Protection and Funding
* Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
* Excels in working among diverse viewpoints to determine the best path forward
* Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner
* Commitment to challenging the status quo and promoting positive change
* Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
* Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world
Skills
Keywords: Operations analyst, client service, settlements
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