Job Title
Fidelity Investments Inc. is seeking a skilled professional to lead the development and implementation of our Contact Center platform.
This agile scrum team is responsible for designing, building, and maintaining voice, email, and web chat communication channels that serve millions of customers worldwide.
We are looking for a motivated individual with a strong background in software engineering, leadership, and problem-solving skills.
* Minimum 10 years of experience in the voice/telephony area
* Strong leadership and organizational skills
* Excellent communication and presentation skills
* Expertise in Agile (Scrum, Kanban) delivery and software design, development, test and operational automation
The Role
This role involves:
* Owning the outcome by taking personal accountability for delivering strong results
* Collaborating with others in a team-oriented environment
* Creating clean and testable code
* Questioning the way things are done and seeking improvements
* Making complex problems understandable
* Believing in automation to produce high-quality software at an increasing pace
* Pursuing passion and intellectual curiosity to learn new technologies and business areas
The Value You Deliver
In this role, you will:
* Guide and develop high-level and low-level design in compliance with roadmap, architecture, and design standards
* Work closely with business and technology teams to increase speed of delivery, improve quality of code, and enhance production stability and availability
* Collaborate in an autonomous team, owning all aspects of delivery (Coding, Quality, DevSecOps)
* Simplify the complex through consistency, refactoring, and repeatability