This role is for an experienced IT Lab Support Analyst with a minimum of 5 years + experience in a similar role.
It will be 5 days onsite in our customers location in Raheen Business Park in Limerick.
We will offer a 12-month contract initially which can be extended annually.
Role Overview -Supporting operations/end user activities for Lab systems such as: Perform routine audit trail review, Access roster review.
Support end user activities Manage Service Now request Performing /monitoring analytical PC backups Author IT related procedures and Work Instructions.
Support investigations/CAPAs and Change Controls & Providing boots on the floor tier 1 Vendor Support.
Technical Skills: Proficiency with Windows operating systems Familiarity with common software applications (e.g., Microsoft Office, email clients)Basic understanding of networking principles Knowledge of Active Directory Experience with IT ticketing systems Soft Skills: Excellent communication and interpersonal skills Strong problem-solving and analytical abilities Ability to work independently and as part of a team Customer-focused attitude with a commitment to providing high-quality service Eagerness to learn and grow within the role Skills: It Support MS Office Service now Audit Trails Customer Service Rosters CAPAs Paid Holidays Medical Aid / Health Care Pension Fund Training Career progression
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